May 2015

American Express (Amex) customers who currently have, or have had, its My Essentials and Back on Track policies with additional card protection in the past, will be refunded the premiums paid for the worthless add-on cover. 

Northern Rock mortgage customers with unsecured loans of between £25,000 and £30,000 may get redress for historical paperwork blunders if the decision of an appeal heard last month goes their way.

Payday lender Wonga is launching a new advertising campaign featuring 'hard-working dinner ladies and mums' after ditching its controversial puppet ads.

Complaints about Payment Protection Insurance (PPI) halved between 1 April 2014 and 31 March 2015 compared with the previous year, while gripes about packaged bank accounts and payday loans have risen, according to the Financial Ombudsman Service.

Update August 2016: This news story was written in May 2015, though we've done further analysis on the Mastercard and Visa rates since then, and the logic is still the same – Mastercard still usually comes out the winner. We will do a full update of this article soon...

Update: 18 May, 2.10pm: Mighty Deals says all customers have now had their redemption email. It hasn't however answered our questions about what went wrong over the weekend.

BT has upped the price of its least expensive line rental for the third time in just a year, making its upfront-payment plan the most expensive among those offered by major providers – £50 more than the cheapest offering.

Scottish Power has received the highest number of complaints ever recorded for a UK energy company in a three-month period, according to the latest figures from Citizens Advice.