2015

Plusnet has again been voted the top home phone and broadband provider for customer service, while AOL and EE take the wooden spoon, new research from MoneySavingExpert.com reveals.

HM Revenue and Customs is setting £45 million aside to improve customer service after figures show that 7.2 million phone calls made to it in the last year went through to a 'busy' tone instead of the caller being able to speak to someone.

Ofgem is today calling for energy suppliers to scrap charges of up to £360 to install and remove prepayment meters after it found the fees are putting many people – including some of society's most vulnerable – off switching, which can save up to £300/year.

Customers of five unnamed debt management firms may be due redress after a review of the market revealed a string of problems, including an "unacceptably low" standard of advice given by fee-charging debt management firms.

It's hoped a deal will be reached this week to stop Greece having to leave the euro, but many in the UK are still worried about forthcoming holidays booked to the country.

John Lewis is selling Sim-free handsets online from today, and it has announced plans to begin selling fixed mobile contracts from Vodafone in two of its flagship stores.

EE customers can get a 'free' £20 power bar – a portable smartphone charger –  just by texting to get a code (costs 35p) and showing it in-store from Wednesday (24 June).