2015

Co-op Energy has received a backlash from unhappy customers, after an upgrade to its online customer service and billing system has left some unable to login to their account and others experiencing delays switching.

Hutchison Whampoa – owner of mobile phone network Three – has agreed a deal to buy rival mobile provider O2, subject to approval. But there's no change for customers for now.

Firms may be banned from automatically opting customers in to add-on insurance products if plans announced by the Financial Conduct Authority (FCA) today get the go-ahead.

Passengers with a hand baggage only British Airways fare will soon face an up to £18 each way fee to choose their seat if they're unhappy with the airline's allocation. But book before 26 March, and you'll still be able to select your seat for free.

More than 2,400 homes have claimed a council tax discount for having a self-contained annexe or 'granny flat' . But the Government believes more people are entitled to the discount.

Mobile phone users will be protected from massive bills when their handsets are stolen both in the UK and abroad under measures announced by the Government.

Aer Lingus, Jet2 and Wizz Air face legal action after the UK's aviation regulator found the latter two airlines are wrongly rejecting flight delay compensation claims, while Aer Lingus is failing to provide passengers with information on their rights.

Around 300,000 Anglian Water customers on its metered SoLow tariff will be moved to its standard tariff from the 1 April, which will see bills rocket.

Spain's Banco de Sabadell has reached an agreement to take over British bank TSB it's been announced today, but its "business as usual" for TSB customers.