2023

All energy suppliers were found to have weaknesses when it comes to customer service and complaints, according to regulator Ofgem's latest report on energy providers' performance. E.on was the worst offender, and the regulator has ordered it to make immediate improvements or face further action.

If you're pregnant or have a child under the age of four, and you're on a low income, you may be eligible for a Healthy Start prepaid card offering at least £4.25 a week to spend on healthy food, milk and vitamins. But more than 215,000 people are missing out – here's how to check if you're eligible and apply.

The average annual water bill in England and Wales is set to rise by around £31 a year (7.5%) from April, industry body Water UK has announced today. But prices will vary depending on where you live and some will see much larger increases. Meanwhile, those in Scotland will see bills rise by £19 a year (5%).

The Bank of England has increased the base rate from 3.5% to 4%. This rate is used by the central bank to charge other banks and lenders when they borrow money – and so it influences what borrowers pay and what savers earn.

If you're a regular shopper at stationery retailer Paperchase, we've rounded-up your refund and return rights, plus what to do with any unspent gift vouchers. The firm collapsed into administration earlier this week, though the brand and intellectual property rights have since been purchased by Tesco. 

If you're a parent thinking about how you might be able to help your child with their university costs, MoneySavingExpert.com's founder Martin Lewis has an important warning for you, which he shared in the latest episode of ITV's The Martin Lewis Money Show Live. Watch the clip below or read on to see what Martin said.

If you're planning a trip abroad this year, check your passport's still valid – and, if it's out of date, renew it now – as application fees are due to rise by about 9% tomorrow (Thursday 2 February).

Barclays has announced yet another round of bank branch closures, with 15 more locations set to shut in the spring – in addition to the 15 it announced earlier this month. The latest closures now mean Barclays will close at least 41 branches by the end of the year. Below we list the branches disappearing and what the alternatives are if you still want face-to-face banking.

Airline Flybe has ceased trading this morning and all flights have been cancelled. Here's what you need to know.

NatWest has announced it will close a further 23 bank branches between April and June this year, on top of the 43 branches that have either already closed or are set to close between January and March. Below we list the branches disappearing and what the alternatives are if you still want face-to-face banking.