More than 300 homeowners who claim the mortgages they took out were "unfair" have been given the right to bring a group action against Barclays and Bank of Scotland.
The shocking scale of consumer mistreatment is uncovered today as the lid is lifted on banks and other financial firms that brush off genuine complaints in the hope they will vanish.
Banks and building societies will have to display much clearer information to savers about how their money is protected from next January, under rules announced today by the Financial Services Authority (FSA).