Santander has once again been ranked the worst bank for service by an overwhelming margin, according to a poll of over 9,000 MoneySavingExpert.com users.
The Government has opted against setting up a state-backed Post Office Bank because it would be too time-consuming and expensive, ministers have announced.
A consumer watchdog has called on the regulator to make its complaints data clearer to help the public understand how their bank or financial firm is performing.
A ban on the sale of payment protection insurance (PPI) at the same time as credit cards, loans and mortgages will go ahead, the competition watchdog said today.