Santander has earned the unwanted crown of being the most complained-about banking firm per customer, figures from the Financial Conduct Authority (FCA) show.
£439 million was paid out to victims of payment protection insurance (PPI) mis-selling in January, the Financial Services Authority (FSA) has revealed.
Households may not receive bank statements or other bills in the new year, as postal workers are threatening not to deliver letters sent via private firms.
HSBC has become the latest giant to set aside extra cash to pay victims of mis-sold payment protection insurance, once again highlighting the huge scale of the scandal.
5 November 2012
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