The shocking scale of consumer mistreatment is uncovered today as the lid is lifted on banks and other financial firms that brush off genuine complaints in the hope they will vanish.
Consumers won't know for another two months whether an appeal against one of the proposed clampdowns on payment protection insurance (PPI) sales has been successful.
Mortgage lenders are hitting struggling borrowers with thousands of pounds of additional fees. Many are thought to be disguised, excessive and can be reclaimed.