Consumer rights

DPD has been voted the top parcel delivery firm for the seventh year running in our annual poll of MoneySavingExpert.com users, and this year it's sharing the crown with CollectPlus. But Ipostparcels, Yodel and CitySprint were at the other end of the scale, and got the poorest ratings from MoneySavers.

Hundreds of thousands of shoppers who bought items from TV shopping channel QVC and then returned them are to be refunded postage and packaging charges, MoneySavingExpert.com can reveal.

Travel firms have been warned against forcing travellers to pay large non-refundable deposits, or charging hefty cancellation fees, by the competition watchdog. 

Asos customers are reporting that their accounts have been deactivated after the online fashion giant changed its return rules last week. 

Consumers will be able to be awarded up to £350,000 in compensation when they complain to the financial watchdog from next month – an increase from the current maximum of £150,000.

Heavy snow wreaked havoc across the UK last week, causing widespread disruption. But if you lost out as a result, you may be able to get your money back.

The Prime Minister has been urged not to let consumer rights "fall by the wayside" during the UK's negotiations to leave the EU, in a letter signed by MoneySavingExpert.com founder Martin Lewis and fellow consumer champions Which? and Citizens Advice.

Government plans to protect consumers from recurring payment 'subscription traps', tackle unclear T&Cs and fine companies that mistreat consumers will be outlined in next week's budget, the Treasury has revealed.

Shoppers at John Lewis now have just 35 days to return unwanted goods, after the high street retailer cut its generous 90-day returns policy.