First Direct

Some customers of the bank have received a post-Christmas surprise worth thousands of pounds after it started paying out compensation over a mistake it made in the information included in annual statements.

Current account customers are at risk of being hit with unexpected charges or losing their perks if they don't clarify with their bank whether minimum cash deposits have to be paid on a per calendar or per statement month basis.

First Direct has secured top spot for bank customer service once again with more than 90% of its account holders rating its service as "great" - it has topped every bank service poll we've ever done. Meanwhile, Barclays picks up the wooden spoon for the first time.

HSBC and First Direct current account holders who go overdrawn for days on end could be worse off under a raft of fee changes coming into force in November. But the majority of customers will benefit from the overdraft fees revamp.

Millions of Santander current account customers will face new overdraft charges from 19 August, which will leave some paying more than they do now.

Customers of newly-created TSB have voted it the worst bank for customer service, according to the latest Banking Service Index from MoneySavingExpert.com.

If you've been hit by the floods and are struggling with emergency costs and mortgage payments, you may be able to get help after leading banks announced support measures.