First Direct

If you're a customer of Lloyds, Halifax, Bank of Scotland or TSB, and were hit by this weekend's IT glitch which left many unable to withdraw cash and use debit cards – complain now if you've been left out of pocket.

NatWest, Royal Bank of Scotland and Ulster Bank customers won't be left out of pocket after an IT glitch left some unable to use their debit or credit cards on the busiest online shopping day of the year.

HSBC is the latest bank to set aside extra cash to compensate victims of the payment protection insurance (PPI) mis-selling scandal, it's been announced today.

Nearly 90,000 people have switched in the first month since the launch of the new current account switching service. But how has the scheme fared? MoneySavingExpert.com put it to the test.

Seven-day bank switching is fulfilling its promise a month on from its launch, according to those who've tried the service, which also guarantees all incoming and outgoing payments are moved to your new account.

Santander is now one of the best in MoneySavingExpert.com's index of banks by customer service – but its high ranking is only fuelled by its 123 account.

Further details of plans to make sure bank customers can switch accounts within seven working days from September were announced by the Payments Council today.

A retired headteacher makes hundreds of pounds each year by switching his savings between four accounts and using cashback credit cards.

First Direct has widened the availability of its highly-rated current account to include those on lower incomes.