Santander has once again been voted the worst bank account provider for customer service, while First Direct has retained its position as top dog in a poll of MoneySavingExpert.com users.
The Government has today announced a voluntary package of measures, agreed with the major banks, to help limit overdraft charges when a customer exceeds their limit.
More banks have admitted they are failing to hit the 28-day deadline between agreeing a payment protection insurance (PPI) compensation figure and paying it.
Santander is still comfortably the worst bank account provider for customer service, according to a poll of MoneySavingExpert.com users, despite claims it had cleaned up its act.