HSBC

Banks and financial firms are wrongly rejecting payment protection insurance (PPI) complaints, despite them putting billions of pounds aside aside to pay consumers.

Santander has once again been voted the worst bank account provider for customer service, while First Direct has retained its position as top dog in a poll of MoneySavingExpert.com users.

First Direct has come top of all our polls on bank account customer service over the past 18 months. What is it doing right?

Interest-only mortgages could become harder to get, say brokers, after Santander raised the minimum deposit required to take out the loans.

New switching bribes mean for the first time five major providers have hardcore promotions vying for the coveted best-buy crown.

A number of banks will end the controversial practice of charging their debit card customers to take out foreign currency from a bureau de change in the UK, following an agreement with the Office of Fair Trading (OFT).

HSBC has widened the compensation net following the revelation salesmen mis-sold investments to the dying.

HSBC will issue almost £30 million in compensation to elderly customers who were mis-sold investments.

Lloyds TSB has still failed to clear a massive backlog of unpaid PPI compensation, leading to more anger from mis-selling victims.

Competition in the mortgage market for customers with a deposit of just 10% increased today, as HSBC introduced a low-rate deal aimed at attracting first-time buyers.