HSBC

HSBC has fallen into last place in our latest banking poll with just 38% of its current account customers rating it 'great' for customer service, while First Direct has extended its six-year reign at the top of the table with 91% giving it the thumbs up.

If you're a First Direct customer you'll soon be able to access your account details without having to give a password, thanks to new voice recognition technology the bank's bringing in – but if you're not comfortable with the new 'biometric banking' system you can opt out.

A widowed mother who was in financial distress has told how she managed to reclaim £35,000 in PPI owed to her late husband after sending off MoneySavingExpert's PPI reclaim template letter.

A MoneySaver who made the most of banks' hefty switching incentives has told how he netted almost £800 in free cash and vouchers after opening six bank accounts in just over two years. Are you a bigger bank tart – and how do you do it to avoid the pitfalls?

HSBC customers have been locked out of their online accounts for the second time this month following a cyber-attack that the bank says it "successfully defended" itself against.

Fourteen banks and building societies have now signed up to offer Help to Buy ISAs ahead of the scheme's launch next month, the Chancellor has announced.

Hundreds of thousands of people who could have missed out on their wages after 275,000 payments were delayed following a HSBC technical glitch on what was the last payday of the month, and just hours before the long bank holiday weekend begins, should now have been paid the bank says.