The chairman of the Treasury Select Committee has written to Barclays, HSBC, Lloyds, RBS and Santander asking for more information about fraud figures after the committee heard evidence the 'banks may be understating the level of fraud in the banking system' .
First Direct has secured top spot for bank customer service once again with more than 90% of its account holders rating its service as "great" - it has topped every bank service poll we've ever done. Meanwhile, Barclays picks up the wooden spoon for the first time.
HSBC and First Direct current account holders who go overdrawn for days on end could be worse off under a raft of fee changes coming into force in November. But the majority of customers will benefit from the overdraft fees revamp.
Halifax, Lloyds TSB and NatWest have been exposed as being as bad as Wonga when it comes to sending customers misleading debt demands purporting to be from external solicitors or debt collection firms.
Halifax was the big winner from the first three full months of the seven-day current account switching regime, according to new figures released today.
Lloyds Banking Group has set aside an extra £600 million to cover payment protection insurance mis-selling claims - taking its total PPI bill to over £10 billion.
31 July 2014
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