Lloyds

Lloyds TSB customers due a payment for mis-sold payment protection insurance (PPI) have vented their fury at huge compensation delays, though they may be entitled to extra cash as a result.

The major banks have shunned the launch of junior Isas next week.

Lloyds Banking Group may be the biggest banking organisation in the UK, but its customers are far from ready to laud it as the best when it comes to customer service.

Consumers with a current account that offers insurance or other extras could be left without any cover if they fail to register first.

Two of Britain's largest banks have been told by MPs to justify their restrictions on basic account customers using rivals' cash machines.

Confidence in the UK's financial sector was dealt a blow today after an agency slashed the credit ratings of some of Britain's biggest financial institutions to reflect reduced Government support.

Barclays was the most complained-about bank during the first half of the year, figures from the regulator today show.

Payment Protection Insurance (PPI) gripes boosted the number of complaints made to the Financial Ombudsman Service (FOS) in the first half of 2011 by a massive 54%, compared to the amount of cases in the second half of 2010.

Santander is still comfortably the worst bank account provider for customer service, according to a poll of MoneySavingExpert.com users, despite claims it had cleaned up its act.

RBS and Natwest basic bank account customers will no longer be able to use rival banks' ATMs, under plans drawn up by the taxpayer-funded giant.