Lloyds

About 350,000 Halifax, Lloyds and Bank of Scotland home insurance customers who had a policy between 2009 and 2017 have been paid an average of £38 each in compensation, after the Financial Conduct Authority (FCA) found they were sent misleading renewal letters. Lloyds Banking Group (LBG), which owns all three brands, has also been fined £90 million for breaching FCA rules – we've full details below.

29 Lloyds Bank branches and 15 Halifax branches are to close by the end of November, with the banks blaming the move on customers using them less. We've full info on which outlets are closing and what to do if your local branch is affected.

Several major banks have announced support measures for customers affected by coronavirus, including mortgage payment holidays, increased credit limits and penalty-free access to fixed savings. 

Lloyds is revamping its legacy Trustcard credit card reward scheme, meaning customers will earn cashback rather than points – but some will have just weeks to redeem hundreds of pounds of points to avoid losing them.

Lloyds and Bank of Scotland will be cutting the interest paid on balances of up to £4,000 on their Club Lloyds and Vantage accounts from this autumn – but as the rates can be beaten elsewhere, if you only have the accounts for the interest you could earn more by ditching and switching.

Around 200,000 Lloyds, Halifax and Bank of Scotland customers are owed payments averaging around £30 each, due to historic administrative errors starting in 2012 which may have led to them not switching to better products.

Lloyds, Halifax and Bank of Scotland have apologised to customers after many reported being unable to make payments today.

At least four more high street banks – Bank of Scotland, Halifax, Lloyds and Santander – are working on plans to help customers restrict their spending on gambling, after Barclays became the first to do so last month.

Lloyds, Halifax and Bank of Scotland have started allowing customers to track where they've been spending with a new Google Maps feature.  

Nearly all customers with an overdraft at Lloyds, Halifax and Bank of Scotland will see their charges increase from next year – and some will pay more than £100 a year extra.