Lloyds

Customers of newly-created TSB have voted it the worst bank for customer service, according to the latest Banking Service Index from MoneySavingExpert.com.

If you're a customer of Lloyds, Halifax, Bank of Scotland or TSB, and were hit by this weekend's IT glitch which left many unable to withdraw cash and use debit cards – complain now if you've been left out of pocket.

Hundreds of thousands of Lloyds Banking Group customers may be in line for redress after it was fined a record £28 million by the Financial Conduct Authority (FCA) over the way it put staff under pressure to sell insurance cover and investments.

Millions of Lloyds TSB customers have been transferred to TSB bank from today in one of British banking's biggest shake-ups.

Lloyds TSB and Bank of Scotland are the worst banks for wrongly dismissing customer complaints, new figures from the Financial Ombudsman Service show.

Santander is now one of the best in MoneySavingExpert.com's index of banks by customer service – but its high ranking is only fuelled by its 123 account.

Millions of Lloyds TSB customers will be transferred to its new TSB bank from next month, so MoneySavingExpert.com explains what this really means for you.

We're often told to call our credit or debit card provider before setting off on our travels to ensure our plastic isn't stopped abroad. But does this make a difference? The answer is: yes and no.

Lloyds Banking Group's sale of more than 600 branches to the Co-operative Group has collapsed, meaning a million customers who would have been switched to the Co-op now won't be.