Natwest

The RBS Group is putting aside a further £100 million to cover compensation payouts for customers mis-sold payment protection insurance (PPI), it was announced today.

Payday loan brokers, or middlemen, are taking advantage of low income earners by offering to get them the cheapest deal then taking fees of up to £700 from their bank accounts, according to NatWest.

Five million NatWest and RBS customers will be automatically moved to new accounts in January paying well below the best buys, making it a key trigger for them to seek out a better deal.

Royal Bank of Scotland and NatWest have today been fined nearly £14.5 million after the Financial Conduct Authority (FCA) found "serious failings" with the mortgage advice given to customers.

First Direct has secured top spot for bank customer service once again with more than 90% of its account holders rating its service as "great" - it has topped every bank service poll we've ever done. Meanwhile, Barclays picks up the wooden spoon for the first time.

Halifax, Lloyds TSB and NatWest have been exposed as being as bad as Wonga when it comes to sending customers misleading debt demands purporting to be from external solicitors or debt collection firms.

Halifax was the big winner from the first three full months of the seven-day current account switching regime, according to new figures released today.

NatWest and Halifax are the latest firms we've found to have sent misleading payment demands purporting to be from independent debt collection agencies.

MoneySavingExpert.com and Which? have teamed up to help consumers understand their payment protection insurance (PPI) redress offers from banks.

If you accidentally send a payment to the wrong bank account, you'll get more help in getting the money back from next month, under a new code of practice.