Npower

The energy regulator is to investigate British Gas over its switching terms after MoneySavingExpert.com presented evidence showing that some customers with fixes ending were wrongly told they'd have to pay up to £60 to switch.

Customers could be stuck on pricier energy tariffs for up to an extra three weeks as all gas switches are delayed while an IT system is updated.

Smaller energy suppliers are continuing to outperform the big six when it comes to customer service, a new poll of MoneySavingExpert.com users reveals, despite those at the bottom of the table significantly upping their game in the past six months.

Many of the UK's four million households which prepay for their energy will see prices drop on 1 April when a new price cap comes into force, but savings will vary hugely and at least 200,000 customers will see an increase, new figures obtained by MoneySavingExpert.com reveal.

The regulator Ofgem is urgently contacting a number of major energy suppliers about their exit fee policies, after a MoneySavingExpert.com investigation revealed many customers with fixes ending have been wrongly told they'll have to pay to switch.

Npower has announced huge price rises for 1.4 million customers on its standard variable tariff from March, with a typical dual- fuel household's energy bill set to soar by about 10%.

Energy price hikes are coming. EDF has already announced it'll raise electricity prices by 8.4% in March. Many other big names have frozen prices till April, but it's highly likely we'll see rises when those promises come to an end.

Energy customers are still being given incorrect info about the switching process by big six firms, six weeks after MoneySavingExpert.com revealed suppliers had been wrongly telling those coming to the end of a fixed-term contract they'll have to pay an exit fee to switch provider.

Energy giants British Gas and Npower have been wrongly telling customers coming to the end of their fixed-term contracts they'll have to pay exit fees if they switch to a different provider, MoneySavingExpert.com can reveal. Don't be fooled though – if you're in the last 49 days of your fix, you CAN switch penalty-free.

The cost of the cheapest energy deals on the market has soared since the summer, with new customers who sign up to the cheapest tariff likely to pay an average £100/year more than they would have in May, MoneySavingExpert.com research reveals.