RBS

Ulster Bank has revealed compensation measures for its customers hit by this summer's month-long computer meltdown, which was one of the worst banking service calamities in memory.

Santander will become the latest lender to raise its standard variable mortgage rate (SVR), in a massive blow to hundreds of thousands of homeowners.

Santander has seen a big improvement in customer satisfaction but that hasn't stopped it maintaining the unwanted ignominy of being the worst of the major banks for customer service, in a poll of MoneySavingExpert.com users.

Banks, building societies and credit card providers are making it easier to reclaim payment protection insurance (PPI), following a campaign by MoneySavingExpert.com and consumer group Which?. However, there is still more work to do.

Taxpayer-backed Royal Bank of Scotland racked up more than £300 million worth of charges today as it counted the cost of an IT meltdown and two mis-selling scandals.

HSBC has taken a further £341.6 million hit to cover mis-sold payment protection insurance (PPI), it has been announced today.

Update - Fri 27 Jul: This story now includes information on when and how customers will be reimbursed.

Four of Britain's top five banks are reportedly set to take another £1 billion hit for mis-selling payment protection insurance – bringing the industry total to nearly £8 billion.

A record £730.5 million was paid out to victims of payment protection insurance (PPI) mis-selling by lenders in May, the Financial Services Authority (FSA) announced today.

Ulster Bank says 99% of its balances and payments are now up to date as the crisis which has engulfed huge numbers of its 1.9 million customers is nearly over.