The Royal Bank of Scotland crisis is now into its ninth day and could last into next week, though the group claims it has solved most of the problems for its 17 million beleaguered customers.
Banking giants have agreed to make it easier for consumers to find out how to reclaim mis-sold payment protection insurance (PPI), following an investigation by MoneySavingExpert.com and Which?.
Lenders paid out £570.5 million compensation in April to victims of payment protection insurance (PPI) mis-selling, the Financial Services Authority (FSA) announced today.
Many leading banks, insurers and energy companies are making existing customers pay to phone them while offering free numbers to new customers, consumer group Which? has found.
The dreaded fee to buy foreign currency in the UK on a debit card is slowly dying, after banks were forced to axe the charge following pressure from the Office of Fair Trading.