Trains

Long-suffering Southern Rail season ticket holders may be able to claw back £1,000s if other credit card companies follow the example set by American Express in refunding a passenger who'd been plagued by delays.

Heavy snow and high winds sweeping parts of the UK have caused travel chaos in Scotland and the north of England, with London's Heathrow airport also cancelling some flights.

Long-suffering passengers hit by strikes and delays on services run by Govia have been wrongly told they won't get compensation, after a "technical issue" resulted in claims being mistakenly rejected. If you experience a delay of 15 minutes or more on Govia's Southern, Gatwick Express, Thameslink or Great Northern services you're eligible for compensation.

Air and train passengers travelling over the Christmas period could be hit by a series of planned strikes by Southern Rail and British Airways staff. Here's what we know about the threatened travel disruption and what your rights are if you're affected.

A raft of measures to help passengers find cheaper train tickets have been unveiled today, with work on making ticket machines easier to understand and demystifying rail companies' T&Cs among the areas of improvement being targeted over the coming year.

If you're a passenger on Great Northern, Southern, Gatwick Express or Thameslink trains and you experience a delay of 15 minutes or more you'll be able to claim compensation from Sunday (11 December).

Train passengers are facing being "priced off the railways" ahead of a hike to fares by an average of 2.3% next year. However, there are routes you can take to get around the price rises.

Two-thirds of rail passengers are still missing out on compensation for train delays, and more than half are unaware a claim is possible, new research has found.

Long-suffering Southern rail passengers will be among the first in the UK to benefit from a new Government scheme that will force firms to pay out if a train is more than 15 minutes late – but the scheme won't be rolled out across the country until at least 2020.

Train passengers may now be able to claim a refund for issues other than just delays – such as overcrowding, broken loos and a lack of Wi-Fi on certain journeys – following an extension of the Consumer Rights Act 2015, which could also allow more people to claim for flight delays.