Which is the worst customer service bank?

1 August 2010

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Which is the worst customer service bank? With the launch of Metro bank promising top customer service – how do you rate your bank. Find your bank – then rate it (you can only choose one)

Which is the worst customer service bank?

With the launch of Metro bank promising top customer service – how do you rate your bank.

Find your bank – then rate it (you can only choose one)

Results

A. Barclays – Great		531 votes (3 %)
B. Barclays – OK		709 votes (4 %)
C. Barclays – Poor		851 votes (5 %)
D. Co-op - Great		630 votes (4 %)
E. Co-op - OK		130 votes (1 %)
F. Co-op - Poor		82 votes (0 %)
G. First Direct - Great		1,011 votes (6 %)
H. First Direct - OK		109 votes (1 %)
I. First Direct - Poor		75 votes (0 %)
J. Halifax/Bank of Scotland - Great		385 votes (2 %)
K. Halifax/Bank of Scotland - OK		683 votes (4 %)
L. Halifax/Bank of Scotland - Poor		976 votes (6 %)
M. HSBC - Great		578 votes (3 %)
N. HSBC - OK		663 votes (4 %)
O. HSBC - Poor		713 votes (4 %)
P. Lloyds TSB - Great		530 votes (3 %)
Q. Lloyds TSB - OK		836 votes (5 %)
R. Lloyds TSB - Poor		956 votes (5 %)
S. Nationwide - Great		561 votes (3 %)
T. Nationwide - OK		461 votes (3 %)
U. Nationwide - Poor		401 votes (2 %)
V. Natwest/RBS - Great		688 votes (4 %)
W. Natwest/RBS - OK		804 votes (5 %)
X. Natwest/RBS - Poor		924 votes (5 %)
Y. Santander/Alliance & Leicester - Great		459 votes (3 %)
Z. Santander/Alliance & Leicester - OK		816 votes (5 %)
Z2. Santander/Alliance & Leicester - Poor		2,113 votes (12 %)

                   17,675 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.