How do you rate your bank account's service?

31 July 2016

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We run this poll on big banks' current accounts every six months to see how the experience changes. We’d love your feedback. Please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Please ignore rates or any other products, or service from more than six months ago.

We run this poll on big banks' current accounts every six months to see how the experience changes. We’d love your feedback.

Please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Please ignore rates or any other products, or service from more than six months ago.

Results

Bank of Scotland (113 votes)

I'm usually in credit – POOR service in last 6 months		13 votes (12%)
I'm usually in credit – OK service in last 6 months		39 votes (35%)
I'm usually in credit – GREAT service in last 6 months		53 votes (47%)
I'm usually overdrawn – POOR service in last 6 months		5 votes (4%)
I'm usually overdrawn – OK service in last 6 months		1 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months		2 votes (2%)

Barclays Bank (487 votes)

I'm usually in credit – POOR service in last 6 months		83 votes (17%)
I'm usually in credit – OK service in last 6 months		158 votes (32%)
I'm usually in credit – GREAT service in last 6 months		196 votes (40%)
I'm usually overdrawn – POOR service in last 6 months		19 votes (4%)
I'm usually overdrawn – OK service in last 6 months		16 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months		15 votes (3%)

Cahoot (17 votes)

I'm usually in credit – POOR service in last 6 months		1 votes (6%)
I'm usually in credit – OK service in last 6 months		7 votes (41%)
I'm usually in credit – GREAT service in last 6 months		6 votes (35%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		1 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months		2 votes (12%)

Clydesdale (49 votes)

I'm usually in credit – POOR service in last 6 months		6 votes (12%)
I'm usually in credit – OK service in last 6 months		20 votes (41%)
I'm usually in credit – GREAT service in last 6 months		20 votes (41%)
I'm usually overdrawn – POOR service in last 6 months		3 votes (6%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		0 votes (0%)

Co-op Bank (241 votes)

I'm usually in credit – POOR service in last 6 months		12 votes (5%)
I'm usually in credit – OK service in last 6 months		51 votes (21%)
I'm usually in credit – GREAT service in last 6 months		161 votes (67%)
I'm usually overdrawn – POOR service in last 6 months		1 votes (0%)
I'm usually overdrawn – OK service in last 6 months		2 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months		14 votes (6%)

First Direct (1091 votes)

I'm usually in credit – POOR service in last 6 months		29 votes (3%)
I'm usually in credit – OK service in last 6 months		64 votes (6%)
I'm usually in credit – GREAT service in last 6 months		899 votes (82%)
I'm usually overdrawn – POOR service in last 6 months		2 votes (0%)
I'm usually overdrawn – OK service in last 6 months		4 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		93 votes (9%)

Halifax Reward account ONLY - other Halifax below (467 votes)

I'm usually in credit – POOR service in last 6 months		22 votes (5%)
I'm usually in credit – OK service in last 6 months		143 votes (31%)
I'm usually in credit – GREAT service in last 6 months		282 votes (60%)
I'm usually overdrawn – POOR service in last 6 months		4 votes (1%)
I'm usually overdrawn – OK service in last 6 months		9 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months		7 votes (1%)

Halifax accounts - EXCLUDING the Reward account (157 votes)

I'm usually in credit – POOR service in last 6 months		17 votes (11%)
I'm usually in credit – OK service in last 6 months		61 votes (39%)
I'm usually in credit – GREAT service in last 6 months		70 votes (45%)
I'm usually overdrawn – POOR service in last 6 months		5 votes (3%)
I'm usually overdrawn – OK service in last 6 months		2 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months		2 votes (1%)

HSBC (432 votes)

I'm usually in credit – POOR service in last 6 months		69 votes (16%)
I'm usually in credit – OK service in last 6 months		165 votes (38%)
I'm usually in credit – GREAT service in last 6 months		149 votes (34%)
I'm usually overdrawn – POOR service in last 6 months		9 votes (2%)
I'm usually overdrawn – OK service in last 6 months		24 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months		16 votes (4%)

Lloyds (611 votes)

I'm usually in credit – POOR service in last 6 months		70 votes (11%)
I'm usually in credit – OK service in last 6 months		197 votes (32%)
I'm usually in credit – GREAT service in last 6 months		290 votes (47%)
I'm usually overdrawn – POOR service in last 6 months		21 votes (3%)
I'm usually overdrawn – OK service in last 6 months		20 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months		13 votes (2%)

M&S Bank (81 votes)

I'm usually in credit – POOR service in last 6 months		10 votes (12%)
I'm usually in credit – OK service in last 6 months		16 votes (20%)
I'm usually in credit – GREAT service in last 6 months		48 votes (59%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		2 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months		5 votes (6%)

Metro Bank (52 votes)

I'm usually in credit – POOR service in last 6 months		2 votes (4%)
I'm usually in credit – OK service in last 6 months		1 votes (2%)
I'm usually in credit – GREAT service in last 6 months		45 votes (87%)
I'm usually overdrawn – POOR service in last 6 months		1 votes (2%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		3 votes (6%)

Nationwide Building Society (1042 votes)

I'm usually in credit – POOR service in last 6 months		39 votes (4%)
I'm usually in credit – OK service in last 6 months		160 votes (15%)
I'm usually in credit – GREAT service in last 6 months		785 votes (75%)
I'm usually overdrawn – POOR service in last 6 months		4 votes (0%)
I'm usually overdrawn – OK service in last 6 months		14 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months		40 votes (4%)

NatWest (552 votes)

I'm usually in credit – POOR service in last 6 months		83 votes (15%)
I'm usually in credit – OK service in last 6 months		171 votes (31%)
I'm usually in credit – GREAT service in last 6 months		230 votes (42%)
I'm usually overdrawn – POOR service in last 6 months		16 votes (3%)
I'm usually overdrawn – OK service in last 6 months		27 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months		25 votes (5%)

Norwich and Peterborough Building Society (25 votes)

I'm usually in credit – POOR service in last 6 months		0 votes (0%)
I'm usually in credit – OK service in last 6 months		7 votes (28%)
I'm usually in credit – GREAT service in last 6 months		17 votes (68%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		1 votes (4%)

Royal Bank of Scotland (171 votes)

I'm usually in credit – POOR service in last 6 months		30 votes (18%)
I'm usually in credit – OK service in last 6 months		51 votes (30%)
I'm usually in credit – GREAT service in last 6 months		72 votes (42%)
I'm usually overdrawn – POOR service in last 6 months		2 votes (1%)
I'm usually overdrawn – OK service in last 6 months		5 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months		11 votes (6%)

Santander 123 account ONLY - other Santander below (1149 votes)

I'm usually in credit – POOR service in last 6 months		37 votes (3%)
I'm usually in credit – OK service in last 6 months		234 votes (20%)
I'm usually in credit – GREAT service in last 6 months		859 votes (75%)
I'm usually overdrawn – POOR service in last 6 months		4 votes (0%)
I'm usually overdrawn – OK service in last 6 months		7 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months		8 votes (1%)

Santander accounts - EXCLUDING Santander 123 (298 votes)

I'm usually in credit – POOR service in last 6 months		35 votes (12%)
I'm usually in credit – OK service in last 6 months		87 votes (29%)
I'm usually in credit – GREAT service in last 6 months		154 votes (52%)
I'm usually overdrawn – POOR service in last 6 months		8 votes (3%)
I'm usually overdrawn – OK service in last 6 months		5 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months		9 votes (3%)

Smile (85 votes)

I'm usually in credit – POOR service in last 6 months		3 votes (4%)
I'm usually in credit – OK service in last 6 months		19 votes (22%)
I'm usually in credit – GREAT service in last 6 months		56 votes (66%)
I'm usually overdrawn – POOR service in last 6 months		1 votes (1%)
I'm usually overdrawn – OK service in last 6 months		2 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months		4 votes (5%)

Tesco Bank (58 votes)

I'm usually in credit – POOR service in last 6 months		2 votes (3%)
I'm usually in credit – OK service in last 6 months		14 votes (24%)
I'm usually in credit – GREAT service in last 6 months		41 votes (71%)
I'm usually overdrawn – POOR service in last 6 months		1 votes (2%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		0 votes (0%)

Think Money (130 votes)

I'm usually in credit – POOR service in last 6 months		11 votes (8%)
I'm usually in credit – OK service in last 6 months		30 votes (23%)
I'm usually in credit – GREAT service in last 6 months		85 votes (65%)
I'm usually overdrawn – POOR service in last 6 months		1 votes (1%)
I'm usually overdrawn – OK service in last 6 months		2 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months		1 votes (1%)

TSB (428 votes)

I'm usually in credit – POOR service in last 6 months		24 votes (6%)
I'm usually in credit – OK service in last 6 months		92 votes (21%)
I'm usually in credit – GREAT service in last 6 months		298 votes (70%)
I'm usually overdrawn – POOR service in last 6 months		4 votes (1%)
I'm usually overdrawn – OK service in last 6 months		2 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		8 votes (2%)

Ulster Bank (28 votes)

I'm usually in credit – POOR service in last 6 months		2 votes (7%)
I'm usually in credit – OK service in last 6 months		10 votes (36%)
I'm usually in credit – GREAT service in last 6 months		15 votes (54%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		1 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months		0 votes (0%)

Virgin Money (43 votes)

I'm usually in credit – OK service in last 6 months		13 votes (30%)
I'm usually in credit – GREAT service in last 6 months		27 votes (63%)
I'm usually overdrawn – POOR service in last 6 months		1 votes (2%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		0 votes (0%)
I'm usually in credit – POOR service in last 6 months		2 votes (5%)

Yorkshire Bank (157 votes)

I'm usually in credit – POOR service in last 6 months		27 votes (17%)
I'm usually in credit – OK service in last 6 months		53 votes (34%)
I'm usually in credit – GREAT service in last 6 months		65 votes (41%)
I'm usually overdrawn – POOR service in last 6 months		3 votes (2%)
I'm usually overdrawn – OK service in last 6 months		3 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months		6 votes (4%)

Your local credit union (35 votes)

I'm usually in credit – POOR service in last 6 months		5 votes (14%)
I'm usually in credit – OK service in last 6 months		12 votes (34%)
I'm usually in credit – GREAT service in last 6 months		18 votes (51%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		0 votes (0%)

I don’t have a current account or I don't have a current account with one of the providers listed above (41 votes)

		41 votes (100%)

                   8,040 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.