How good is your mobile network's service & coverage?

1 December 2020

Save

• My account
• Remove

Share

We want to find out how each provider rates both for service (how they treat you) and coverage (how strong the signal is when you need it). In truth there are only four main networks providing signals, the rest use these but under their own brand (see our mobile networks guide for who piggybacks who). Yet vote for the firm that provides your mobile phone bill, as signal can differ. Please vote for your current provider based on customer service AND coverage over the last year.

We want to find out how each provider rates both for service (how they treat you) and coverage (how strong the signal is when you need it).

In truth there are only four main networks providing signals, the rest use these but under their own brand (see our mobile networks guide for who piggybacks who). Yet vote for the firm that provides your mobile phone bill, as signal can differ.

Please vote for your current provider based on customer service AND coverage over the last year.

Results

Asda Mobile (108 votes)

GREAT customer service, GREAT coverage		34 votes (31%)
GREAT customer service, OK coverage		18 votes (17%)
GREAT customer service, POOR coverage		8 votes (7%)
OK customer service, GREAT coverage		7 votes (6%)
OK customer service, OK coverage		19 votes (18%)
OK customer service, POOR coverage		14 votes (13%)
POOR customer service, GREAT coverage		1 votes (1%)
POOR customer service, OK coverage		3 votes (3%)
POOR customer service, POOR coverage		4 votes (4%)

BT Mobile (203 votes)

GREAT customer service, GREAT coverage		49 votes (24%)
GREAT customer service, OK coverage		23 votes (11%)
GREAT customer service, POOR coverage		3 votes (1%)
OK customer service, GREAT coverage		25 votes (12%)
OK customer service, OK coverage		34 votes (17%)
OK customer service, POOR coverage		42 votes (21%)
POOR customer service, GREAT coverage		5 votes (2%)
POOR customer service, OK coverage		6 votes (3%)
POOR customer service, POOR coverage		16 votes (8%)

Co-operative Mobile (12 votes)

GREAT customer service, GREAT coverage		1 votes (8%)
GREAT customer service, OK coverage		3 votes (25%)
GREAT customer service, POOR coverage		2 votes (17%)
OK customer service, GREAT coverage		1 votes (8%)
OK customer service, OK coverage		4 votes (33%)
OK customer service, POOR coverage		0 votes (0%)
POOR customer service, GREAT coverage		1 votes (8%)
POOR customer service, OK coverage		0 votes (0%)
POOR customer service, POOR coverage		0 votes (0%)

EE (including Orange and T-Mobile) (1358 votes)

GREAT customer service, GREAT coverage		167 votes (12%)
GREAT customer service, OK coverage		94 votes (7%)
GREAT customer service, POOR coverage		47 votes (3%)
OK customer service, GREAT coverage		225 votes (17%)
OK customer service, OK coverage		277 votes (20%)
OK customer service, POOR coverage		288 votes (21%)
POOR customer service, GREAT coverage		47 votes (3%)
POOR customer service, OK coverage		86 votes (6%)
POOR customer service, POOR coverage		127 votes (9%)

Giffgaff (561 votes)

GREAT customer service, GREAT coverage		215 votes (38%)
GREAT customer service, OK coverage		134 votes (24%)
GREAT customer service, POOR coverage		36 votes (6%)
OK customer service, GREAT coverage		47 votes (8%)
OK customer service, OK coverage		75 votes (13%)
OK customer service, POOR coverage		34 votes (6%)
POOR customer service, GREAT coverage		7 votes (1%)
POOR customer service, OK coverage		6 votes (1%)
POOR customer service, POOR coverage		7 votes (1%)

iD Mobile (100 votes)

GREAT customer service, GREAT coverage		16 votes (16%)
GREAT customer service, OK coverage		16 votes (16%)
GREAT customer service, POOR coverage		7 votes (7%)
OK customer service, GREAT coverage		11 votes (11%)
OK customer service, OK coverage		17 votes (17%)
OK customer service, POOR coverage		20 votes (20%)
POOR customer service, GREAT coverage		2 votes (2%)
POOR customer service, OK coverage		3 votes (3%)
POOR customer service, POOR coverage		8 votes (8%)

Life Mobile (47 votes)

GREAT customer service, GREAT coverage		13 votes (28%)
GREAT customer service, OK coverage		12 votes (26%)
GREAT customer service, POOR coverage		6 votes (13%)
OK customer service, GREAT coverage		5 votes (11%)
OK customer service, OK coverage		7 votes (15%)
OK customer service, POOR coverage		3 votes (6%)
POOR customer service, GREAT coverage		0 votes (0%)
POOR customer service, OK coverage		0 votes (0%)
POOR customer service, POOR coverage		1 votes (2%)

O2 (1014 votes)

GREAT customer service, GREAT coverage		193 votes (19%)
GREAT customer service, OK coverage		116 votes (11%)
GREAT customer service, POOR coverage		58 votes (6%)
OK customer service, GREAT coverage		102 votes (10%)
OK customer service, OK coverage		196 votes (19%)
OK customer service, POOR coverage		237 votes (23%)
POOR customer service, GREAT coverage		13 votes (1%)
POOR customer service, OK coverage		32 votes (3%)
POOR customer service, POOR coverage		67 votes (7%)

PG Mobile (formerly Shebang) (4 votes)

GREAT customer service, GREAT coverage		1 votes (25%)
GREAT customer service, OK coverage		1 votes (25%)
GREAT customer service, POOR coverage		0 votes (0%)
OK customer service, GREAT coverage		0 votes (0%)
OK customer service, OK coverage		1 votes (25%)
OK customer service, POOR coverage		1 votes (25%)
POOR customer service, GREAT coverage		0 votes (0%)
POOR customer service, OK coverage		0 votes (0%)
POOR customer service, POOR coverage		0 votes (0%)

Post Office (not avail from 8 Aug) (17 votes)

GREAT customer service, GREAT coverage		7 votes (41%)
GREAT customer service, OK coverage		3 votes (18%)
GREAT customer service, POOR coverage		1 votes (6%)
OK customer service, GREAT coverage		2 votes (12%)
OK customer service, OK coverage		2 votes (12%)
OK customer service, POOR coverage		2 votes (12%)
POOR customer service, GREAT coverage		0 votes (0%)
POOR customer service, OK coverage		0 votes (0%)
POOR customer service, POOR coverage		0 votes (0%)

TalkMobile (193 votes)

GREAT customer service, GREAT coverage		36 votes (19%)
GREAT customer service, OK coverage		18 votes (9%)
GREAT customer service, POOR coverage		3 votes (2%)
OK customer service, GREAT coverage		22 votes (11%)
OK customer service, OK coverage		41 votes (21%)
OK customer service, POOR coverage		35 votes (18%)
POOR customer service, GREAT coverage		8 votes (4%)
POOR customer service, OK coverage		9 votes (5%)
POOR customer service, POOR coverage		21 votes (11%)

Tesco Mobile (783 votes)

GREAT customer service, GREAT coverage		317 votes (40%)
GREAT customer service, OK coverage		144 votes (18%)
GREAT customer service, POOR coverage		59 votes (8%)
OK customer service, GREAT coverage		60 votes (8%)
OK customer service, OK coverage		97 votes (12%)
OK customer service, POOR coverage		80 votes (10%)
POOR customer service, GREAT coverage		5 votes (1%)
POOR customer service, OK coverage		9 votes (1%)
POOR customer service, POOR coverage		12 votes (2%)

Three (1010 votes)

GREAT customer service, GREAT coverage		170 votes (17%)
GREAT customer service, OK coverage		158 votes (16%)
GREAT customer service, POOR coverage		51 votes (5%)
OK customer service, GREAT coverage		119 votes (12%)
OK customer service, OK coverage		218 votes (22%)
OK customer service, POOR coverage		183 votes (18%)
POOR customer service, GREAT coverage		20 votes (2%)
POOR customer service, OK coverage		37 votes (4%)
POOR customer service, POOR coverage		54 votes (5%)

Virgin Mobile (454 votes)

GREAT customer service, GREAT coverage		99 votes (22%)
GREAT customer service, OK coverage		77 votes (17%)
GREAT customer service, POOR coverage		23 votes (5%)
OK customer service, GREAT coverage		38 votes (8%)
OK customer service, OK coverage		94 votes (21%)
OK customer service, POOR coverage		79 votes (17%)
POOR customer service, GREAT coverage		3 votes (1%)
POOR customer service, OK coverage		22 votes (5%)
POOR customer service, POOR coverage		19 votes (4%)

Vodafone (1253 votes)

GREAT customer service, GREAT coverage		197 votes (16%)
GREAT customer service, OK coverage		59 votes (5%)
GREAT customer service, POOR coverage		19 votes (2%)
OK customer service, GREAT coverage		96 votes (8%)
OK customer service, OK coverage		175 votes (14%)
OK customer service, POOR coverage		218 votes (17%)
POOR customer service, GREAT coverage		81 votes (6%)
POOR customer service, OK coverage		209 votes (17%)
POOR customer service, POOR coverage		199 votes (16%)

Other (84 votes)

GREAT customer service, GREAT coverage		16 votes (19%)
GREAT customer service, OK coverage		10 votes (12%)
GREAT customer service, POOR coverage		3 votes (4%)
OK customer service, GREAT coverage		7 votes (8%)
OK customer service, OK coverage		10 votes (12%)
OK customer service, POOR coverage		10 votes (12%)
POOR customer service, GREAT coverage		4 votes (5%)
POOR customer service, OK coverage		6 votes (7%)
POOR customer service, POOR coverage		18 votes (21%)

                   7,201 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.