How do you rate your energy provider's recent service?

20 November 2018

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Winter's nearly here, the heating's on and while we're all about slashing energy bills (do a five-min comparison to see if you can save), we know service counts too. So twice a year we test recent customer service. Please rate your current supplier's SERVICE (not price) IN THE LAST SIX MONTHS (try to forget issues from before). If you've gas & electricity with different firms, rate both.

Winter's nearly here, the heating's on and while we're all about slashing energy bills (do a five-min comparison to see if you can save), we know service counts too. So twice a year we test recent customer service. Please rate your current supplier's SERVICE (not price) IN THE LAST SIX MONTHS (try to forget issues from before). If you've gas & electricity with different firms, rate both.

Results

British Gas / Scottish Gas (229 votes)

Great		69 votes (30%)
OK		75 votes (33%)
Poor		85 votes (37%)

EDF (320 votes)

Great		135 votes (42%)
OK		112 votes (35%)
Poor		73 votes (23%)

E.on (301 votes)

Great		104 votes (35%)
OK		91 votes (30%)
Poor		106 votes (35%)

Npower (201 votes)

Great		45 votes (22%)
OK		61 votes (30%)
Poor		95 votes (47%)

Scottish Power (247 votes)

Great		51 votes (21%)
OK		80 votes (32%)
Poor		116 votes (47%)

SSE (105 votes)

Great		40 votes (38%)
OK		43 votes (41%)
Poor		22 votes (21%)

Affect Energy (41 votes)

Great		39 votes (95%)
OK		2 votes (5%)
Poor		0 votes (0%)

Angelic Energy (1 votes)

Great		0 votes (0%)
OK		1 votes (100%)
Poor		0 votes (0%)

Atlantic (SSE) (3 votes)

Great		3 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

Avid Energy (5 votes)

Great		3 votes (60%)
OK		1 votes (20%)
Poor		1 votes (20%)

Avro Energy (352 votes)

Great		230 votes (65%)
OK		76 votes (22%)
Poor		46 votes (13%)

Better Energy Supply (9 votes)

Great		8 votes (89%)
OK		1 votes (11%)
Poor		0 votes (0%)

Breeze Energy (23 votes)

Great		22 votes (96%)
OK		1 votes (4%)
Poor		0 votes (0%)

Brighter World Energy (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

Brilliant Energy (2 votes)

Great		1 votes (50%)
OK		1 votes (50%)
Poor		0 votes (0%)

Bristol Energy (54 votes)

Great		41 votes (76%)
OK		10 votes (19%)
Poor		3 votes (6%)

Bulb (600 votes)

Great		453 votes (76%)
OK		91 votes (15%)
Poor		56 votes (9%)

Boost (Ovo prepay) (6 votes)

Great		2 votes (33%)
OK		1 votes (17%)
Poor		3 votes (50%)

Cardiff Energy Supply Limited (1 votes)

Great		0 votes (0%)
OK		1 votes (100%)
Poor		0 votes (0%)

Citizen Energy (1 votes)

Great		1 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

Co-op Energy (60 votes)

Great		28 votes (47%)
OK		20 votes (33%)
Poor		12 votes (20%)

Daligas (1 votes)

Great		0 votes (0%)
OK		1 votes (100%)
Poor		0 votes (0%)

E (formerly Lorimer Power and Epower) (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

Ebico (70 votes)

Great		37 votes (53%)
OK		17 votes (24%)
Poor		16 votes (23%)

Economy Energy (85 votes)

Great		8 votes (9%)
OK		6 votes (7%)
Poor		71 votes (84%)

Economy Seven Energy (19 votes)

Great		0 votes (0%)
OK		1 votes (5%)
Poor		18 votes (95%)

Ecotricity (14 votes)

Great		8 votes (57%)
OK		3 votes (21%)
Poor		3 votes (21%)

EnergySW (1 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		1 votes (100%)

Engie (43 votes)

Great		29 votes (67%)
OK		9 votes (21%)
Poor		5 votes (12%)

Enstroga (27 votes)

Great		5 votes (19%)
OK		2 votes (7%)
Poor		20 votes (74%)

Entice Energy (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

ESB Energy (10 votes)

Great		6 votes (60%)
OK		4 votes (40%)
Poor		0 votes (0%)

Eversmartenergy (41 votes)

Great		5 votes (12%)
OK		13 votes (32%)
Poor		23 votes (56%)

Extra Energy (25 votes)

Great		7 votes (28%)
OK		2 votes (8%)
Poor		16 votes (64%)

Fairerpower (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

First Utility (135 votes)

Great		65 votes (48%)
OK		40 votes (30%)
Poor		30 votes (22%)

Fischer Energy (5 votes)

Great		1 votes (20%)
OK		1 votes (20%)
Poor		3 votes (60%)

Flow Energy (74 votes)

Great		36 votes (49%)
OK		12 votes (16%)
Poor		26 votes (35%)

Fosse Energy (1 votes)

Great		0 votes (0%)
OK		1 votes (100%)
Poor		0 votes (0%)

GB Energy Supply (now part of Co-op Energy) (13 votes)

Great		6 votes (46%)
OK		4 votes (31%)
Poor		3 votes (23%)

Gnergy (4 votes)

Great		3 votes (75%)
OK		1 votes (25%)
Poor		0 votes (0%)

Go Effortless Energy (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

Good Energy (11 votes)

Great		8 votes (73%)
OK		0 votes (0%)
Poor		3 votes (27%)

Great North Energy (1 votes)

Great		0 votes (0%)
OK		1 votes (100%)
Poor		0 votes (0%)

Green Energy (17 votes)

Great		7 votes (41%)
OK		6 votes (35%)
Poor		4 votes (24%)

Green Network Energy (52 votes)

Great		36 votes (69%)
OK		7 votes (13%)
Poor		9 votes (17%)

Green Star Energy (61 votes)

Great		11 votes (18%)
OK		6 votes (10%)
Poor		44 votes (72%)

Gulf Gas & Power UK (1 votes)

Great		1 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

Igloo Energy (12 votes)

Great		10 votes (83%)
OK		2 votes (17%)
Poor		0 votes (0%)

iSupplyEnergy (31 votes)

Great		11 votes (35%)
OK		10 votes (32%)
Poor		10 votes (32%)

Leccy (3 votes)

Great		2 votes (67%)
OK		0 votes (0%)
Poor		1 votes (33%)

Lumo (2 votes)

Great		2 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

M&S Energy (4 votes)

Great		1 votes (25%)
OK		3 votes (75%)
Poor		0 votes (0%)

Nabuh Energy (1 votes)

Great		1 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

Octopus Energy (289 votes)

Great		246 votes (85%)
OK		29 votes (10%)
Poor		14 votes (5%)

OneSelect (47 votes)

Great		16 votes (34%)
OK		5 votes (11%)
Poor		26 votes (55%)

Our Power (18 votes)

Great		5 votes (28%)
OK		3 votes (17%)
Poor		10 votes (56%)

Outfox the Market (316 votes)

Great		31 votes (10%)
OK		46 votes (15%)
Poor		239 votes (76%)

Ovo Energy (448 votes)

Great		353 votes (79%)
OK		72 votes (16%)
Poor		23 votes (5%)

People's Energy (17 votes)

Great		12 votes (71%)
OK		5 votes (29%)
Poor		0 votes (0%)

Peterborough Energy (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

Places for People Energy (18 votes)

Great		10 votes (56%)
OK		3 votes (17%)
Poor		5 votes (28%)

Powershop (10 votes)

Great		9 votes (90%)
OK		1 votes (10%)
Poor		0 votes (0%)

Pure Planet (39 votes)

Great		35 votes (90%)
OK		3 votes (8%)
Poor		1 votes (3%)

RAM Energy (4 votes)

Great		3 votes (75%)
OK		1 votes (25%)
Poor		0 votes (0%)

Robin Hood Energy (29 votes)

Great		16 votes (55%)
OK		6 votes (21%)
Poor		7 votes (24%)

Sainsbury's Energy (27 votes)

Great		12 votes (44%)
OK		8 votes (30%)
Poor		7 votes (26%)

Scottish Hydro (SSE) (13 votes)

Great		5 votes (38%)
OK		3 votes (23%)
Poor		5 votes (38%)

So Energy (80 votes)

Great		76 votes (95%)
OK		3 votes (4%)
Poor		1 votes (1%)

Solarplicity (68 votes)

Great		5 votes (7%)
OK		14 votes (21%)
Poor		49 votes (72%)

Southend Energy (1 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		1 votes (100%)

Southern Electric (SSE) (33 votes)

Great		7 votes (21%)
OK		15 votes (45%)
Poor		11 votes (33%)

Spark Energy (25 votes)

Great		3 votes (12%)
OK		5 votes (20%)
Poor		17 votes (68%)

Swalec (SSE) (5 votes)

Great		3 votes (60%)
OK		0 votes (0%)
Poor		2 votes (40%)

Together Energy (40 votes)

Great		6 votes (15%)
OK		4 votes (10%)
Poor		30 votes (75%)

Tonik Energy (339 votes)

Great		287 votes (85%)
OK		36 votes (11%)
Poor		16 votes (5%)

Toto Energy (28 votes)

Great		9 votes (32%)
OK		0 votes (0%)
Poor		19 votes (68%)

Utilita (18 votes)

Great		6 votes (33%)
OK		2 votes (11%)
Poor		10 votes (56%)

Utility Warehouse (133 votes)

Great		114 votes (86%)
OK		5 votes (4%)
Poor		14 votes (11%)

White Rose Energy (7 votes)

Great		3 votes (43%)
OK		4 votes (57%)
Poor		0 votes (0%)

Yorkshire Energy (18 votes)

Great		11 votes (61%)
OK		4 votes (22%)
Poor		3 votes (17%)

Your Energy Sussex (3 votes)

Great		3 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

Zebra Power (2 votes)

Great		2 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

Zog Energy (107 votes)

Great		107 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

I don't know who my energy provider is (15 votes)

		15 votes (100%)

           5,042 people have voted.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.