Are you an app, web, or branch banker?

23 September 2019

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Bank branches are closing and the digital revolution is taking over – not just online, but now with a host of app-based banks too. We wanted to find out how you access your bank and whether it depends on your age. Please select the way you MOST COMMONLY interact with your bank.

Bank branches are closing and the digital revolution is taking over – not just online, but now with a host of app-based banks too. We wanted to find out how you access your bank and whether it depends on your age.

Please select the way you MOST COMMONLY interact with your bank.

Results

I’m female aged under 25 (93 votes)

I go into a branch/post office		2 votes (2%)
I access it via post		0 votes (0%)
I phone it up		0 votes (0%)
I use its website		7 votes (8%)
I use its app		84 votes (90%)
I don't have a bank account		0 votes (0%)

I’m female aged 25-34 (578 votes)

I go into a branch/post office		14 votes (2%)
I access it via post		0 votes (0%)
I phone it up		3 votes (1%)
I use its website		65 votes (11%)
I use its app		496 votes (86%)
I don't have a bank account		0 votes (0%)

I’m female aged 35-49 (1637 votes)

I go into a branch/post office		103 votes (6%)
I access it via post		1 votes (0%)
I phone it up		13 votes (1%)
I use its website		319 votes (19%)
I use its app		1201 votes (73%)
I don't have a bank account		0 votes (0%)

I’m female aged 50-64 (2301 votes)

I go into a branch/post office		328 votes (14%)
I access it via post		0 votes (0%)
I phone it up		55 votes (2%)
I use its website		839 votes (36%)
I use its app		1079 votes (47%)
I don't have a bank account		0 votes (0%)

I’m female aged 65+ (1610 votes)

I go into a branch/post office		399 votes (25%)
I access it via post		3 votes (0%)
I phone it up		53 votes (3%)
I use its website		756 votes (47%)
I use its app		399 votes (25%)
I don't have a bank account		0 votes (0%)

I’m male aged under 25 (133 votes)

I go into a branch/post office		1 votes (1%)
I access it via post		0 votes (0%)
I phone it up		0 votes (0%)
I use its website		8 votes (6%)
I use its app		123 votes (92%)
I don't have a bank account		1 votes (1%)

I’m male aged 25-34 (524 votes)

I go into a branch/post office		11 votes (2%)
I access it via post		0 votes (0%)
I phone it up		0 votes (0%)
I use its website		62 votes (12%)
I use its app		451 votes (86%)
I don't have a bank account		0 votes (0%)

I’m male aged 35-49 (774 votes)

I go into a branch/post office		28 votes (4%)
I access it via post		0 votes (0%)
I phone it up		6 votes (1%)
I use its website		147 votes (19%)
I use its app		593 votes (77%)
I don't have a bank account		0 votes (0%)

I’m male aged 50-64 (1037 votes)

I go into a branch/post office		110 votes (11%)
I access it via post		0 votes (0%)
I phone it up		7 votes (1%)
I use its website		402 votes (39%)
I use its app		518 votes (50%)
I don't have a bank account		0 votes (0%)

I’m male aged 65+ (1433 votes)

I go into a branch/post office		281 votes (20%)
I access it via post		2 votes (0%)
I phone it up		24 votes (2%)
I use its website		778 votes (54%)
I use its app		348 votes (24%)
I don't have a bank account		0 votes (0%)

I'm agender or I don't wish to disclose my gender/age (39 votes)

I go into a branch/post office		14 votes (36%)
I access it via post		0 votes (0%)
I phone it up		2 votes (5%)
I use its website		11 votes (28%)
I use its app		11 votes (28%)
I don't have a bank account		1 votes (3%)

                   10,159 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.