How do you rate your bank’s app?

3 June 2019

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If you access your current account by app, please rate it. Just the app, not the overall bank (if you use more than one app, rate them all). - Features: Does it have more than just basic transactions, eg, budgeting and spending categories - Usability: How easy is it to use? Can you do everything you want via the app?

If you access your current account by app, please rate it. Just the app, not the overall bank (if you use more than one app, rate them all).

- Features: Does it have more than just basic transactions, eg, budgeting and spending categories
- Usability: How easy is it to use? Can you do everything you want via the app?

Results

I don't use banking apps (486 votes)

I don't use banking apps		486 votes (100%)

B (from Clydesdale) (87 votes)

Lots of features, great usability		27 votes (31%)
Lots of features, OK usability		12 votes (14%)
Standard features, great usability		11 votes (13%)
Standard features, OK usability		17 votes (20%)
Poor		10 votes (11%)
Not worth using		10 votes (11%)

Bank of Scotland (153 votes)

Lots of features, great usability		66 votes (43%)
Lots of features, OK usability		21 votes (14%)
Standard features, great usability		33 votes (22%)
Standard features, OK usability		22 votes (14%)
Poor		5 votes (3%)
Not worth using		6 votes (4%)

Barclays Bank (698 votes)

Lots of features, great usability		398 votes (57%)
Lots of features, OK usability		95 votes (14%)
Standard features, great usability		84 votes (12%)
Standard features, OK usability		79 votes (11%)
Poor		31 votes (4%)
Not worth using		11 votes (2%)

Citibank (8 votes)

Lots of features, great usability		1 votes (13%)
Lots of features, OK usability		0 votes (0%)
Standard features, great usability		1 votes (13%)
Standard features, OK usability		2 votes (25%)
Poor		1 votes (13%)
Not worth using		3 votes (38%)

Clydesdale Bank (47 votes)

Lots of features, great usability		8 votes (17%)
Lots of features, OK usability		2 votes (4%)
Standard features, great usability		12 votes (26%)
Standard features, OK usability		7 votes (15%)
Poor		7 votes (15%)
Not worth using		11 votes (23%)

Co-op Bank (152 votes)

Lots of features, OK usability		20 votes (13%)
Lots of features, OK usability		13 votes (9%)
Standard features, great usability		35 votes (23%)
Standard features, OK usability		38 votes (25%)
Poor		33 votes (22%)
Not worth using		13 votes (9%)

First Direct (718 votes)

Lots of features, great usability		204 votes (28%)
Lots of features, OK usability		46 votes (6%)
Standard features, great usability		159 votes (22%)
Standard features, OK usability		197 votes (27%)
Poor		94 votes (13%)
Not worth using		18 votes (3%)

Halifax (861 votes)

Lots of features, great usability		334 votes (39%)
Lots of features, OK usability		125 votes (15%)
Standard features, great usability		177 votes (21%)
Standard features, OK usability		179 votes (21%)
Poor		30 votes (3%)
Not worth using		16 votes (2%)

HSBC (623 votes)

Lots of features, great usability		111 votes (18%)
Lots of features, OK usability		71 votes (11%)
Standard features, great usability		104 votes (17%)
Standard features, OK usability		212 votes (34%)
Poor		100 votes (16%)
Not worth using		25 votes (4%)

Investec (5 votes)

Lots of features, great usability		0 votes (0%)
Lots of features, OK usability		1 votes (20%)
Standard features, great usability		2 votes (40%)
Standard features, OK usability		0 votes (0%)
Poor		1 votes (20%)
Not worth using		1 votes (20%)

Lloyds (559 votes)

Lots of features, great usability		274 votes (49%)
Lots of features, OK usability		83 votes (15%)
Standard features, great usability		105 votes (19%)
Standard features, OK usability		71 votes (13%)
Poor		18 votes (3%)
Not worth using		8 votes (1%)

M&S Bank (196 votes)

Lots of features, great usability		7 votes (4%)
Lots of features, OK usability		10 votes (5%)
Standard features, great usability		12 votes (6%)
Standard features, OK usability		68 votes (35%)
Poor		66 votes (34%)
Not worth using		33 votes (17%)

Metro Bank (69 votes)

Lots of features, great usability		12 votes (17%)
Lots of features, OK usability		5 votes (7%)
Standard features, great usability		18 votes (26%)
Standard features, OK usability		18 votes (26%)
Poor		9 votes (13%)
Not worth using		7 votes (10%)

Monzo (479 votes)

Lots of features, great usability		372 votes (78%)
Lots of features, OK usability		49 votes (10%)
Standard features, great usability		24 votes (5%)
Standard features, OK usability		13 votes (3%)
Poor		8 votes (2%)
Not worth using		13 votes (3%)

Nationwide Building Society (1153 votes)

Lots of features, great usability		466 votes (40%)
Lots of features, OK usability		134 votes (12%)
Standard features, great usability		318 votes (28%)
Standard features, OK usability		183 votes (16%)
Poor		41 votes (4%)
Not worth using		11 votes (1%)

NatWest (738 votes)

Lots of features, great usability		345 votes (47%)
Lots of features, OK usability		81 votes (11%)
Standard features, great usability		163 votes (22%)
Standard features, OK usability		93 votes (13%)
Poor		38 votes (5%)
Not worth using		18 votes (2%)

Royal Bank of Scotland (217 votes)

Lots of features, great usability		94 votes (43%)
Lots of features, OK usability		19 votes (9%)
Standard features, great usability		38 votes (18%)
Standard features, OK usability		42 votes (19%)
Poor		13 votes (6%)
Not worth using		11 votes (5%)

Santander (885 votes)

Lots of features, great usability		237 votes (27%)
Lots of features, OK usability		114 votes (13%)
Standard features, great usability		259 votes (29%)
Standard features, OK usability		195 votes (22%)
Poor		64 votes (7%)
Not worth using		16 votes (2%)

Smile (42 votes)

Lots of features, great usability		8 votes (19%)
Lots of features, OK usability		3 votes (7%)
Standard features, great usability		3 votes (7%)
Standard features, OK usability		8 votes (19%)
Poor		12 votes (29%)
Not worth using		8 votes (19%)

Starling (381 votes)

Lots of features, great usability		265 votes (70%)
Lots of features, OK usability		48 votes (13%)
Standard features, great usability		38 votes (10%)
Standard features, OK usability		15 votes (4%)
Poor		8 votes (2%)
Not worth using		7 votes (2%)

Tesco Bank (401 votes)

Lots of features, great usability		53 votes (13%)
Lots of features, OK usability		42 votes (10%)
Standard features, great usability		142 votes (35%)
Standard features, OK usability		131 votes (33%)
Poor		26 votes (6%)
Not worth using		7 votes (2%)

TSB (363 votes)

Lots of features, great usability		42 votes (12%)
Lots of features, OK usability		35 votes (10%)
Standard features, great usability		91 votes (25%)
Standard features, OK usability		105 votes (29%)
Poor		65 votes (18%)
Not worth using		25 votes (7%)

Ulster Bank (34 votes)

Lots of features, great usability		12 votes (35%)
Lots of features, OK usability		4 votes (12%)
Standard features, great usability		1 votes (3%)
Standard features, OK usability		7 votes (21%)
Poor		4 votes (12%)
Not worth using		6 votes (18%)

Yorkshire Bank (70 votes)

Lots of features, great usability		12 votes (17%)
Lots of features, OK usability		9 votes (13%)
Standard features, great usability		13 votes (19%)
Standard features, OK usability		14 votes (20%)
Poor		14 votes (20%)
Not worth using		8 votes (11%)

           5,052 people have voted.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.