How do you rate your energy provider's recent service?

3 December 2019

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Winter's here, the heating's on and while we're all about slashing energy bills (do a five-min comparison to see if you can save), we know service counts too. So twice a year we test recent customer service. Please rate your current supplier's SERVICE (not price) IN THE LAST SIX MONTHS (try to forget issues from before). If you've gas & electricity with different firms, rate both.

Winter's here, the heating's on and while we're all about slashing energy bills (do a five-min comparison to see if you can save), we know service counts too. So twice a year we test recent customer service. Please rate your current supplier's SERVICE (not price) IN THE LAST SIX MONTHS (try to forget issues from before). If you've gas & electricity with different firms, rate both.

Results

British Gas / Scottish Gas (277 votes)

Great		98 votes (35%)
OK		74 votes (27%)
Poor		105 votes (38%)

EDF Energy (284 votes)

Great		109 votes (38%)
OK		101 votes (36%)
Poor		74 votes (26%)

E.on (221 votes)

Great		73 votes (33%)
OK		59 votes (27%)
Poor		89 votes (40%)

Npower (83 votes)

Great		23 votes (28%)
OK		26 votes (31%)
Poor		34 votes (41%)

Scottish Power (182 votes)

Great		35 votes (19%)
OK		35 votes (19%)
Poor		112 votes (62%)

SSE (74 votes)

Great		27 votes (36%)
OK		16 votes (22%)
Poor		31 votes (42%)

Affect Energy (4 votes)

Great		4 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

Angelic Energy (2 votes)

Great		0 votes (0%)
OK		1 votes (50%)
Poor		1 votes (50%)

Avro Energy (317 votes)

Great		215 votes (68%)
OK		64 votes (20%)
Poor		38 votes (12%)

Beam Energy (1 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		1 votes (100%)

Better Energy (12 votes)

Great		10 votes (83%)
OK		0 votes (0%)
Poor		2 votes (17%)

Breeze Energy (26 votes)

Great		24 votes (92%)
OK		2 votes (8%)
Poor		0 votes (0%)

Bristol Energy (52 votes)

Great		38 votes (73%)
OK		10 votes (19%)
Poor		4 votes (8%)

Boost (3 votes)

Great		1 votes (33%)
OK		1 votes (33%)
Poor		1 votes (33%)

Bulb (654 votes)

Great		535 votes (82%)
OK		54 votes (8%)
Poor		65 votes (10%)

Citizen Energy (3 votes)

Great		3 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

Co-op Energy (34 votes)

Great		13 votes (38%)
OK		11 votes (32%)
Poor		10 votes (29%)

Daligas (1 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		1 votes (100%)

Ebico (40 votes)

Great		24 votes (60%)
OK		8 votes (20%)
Poor		8 votes (20%)

Economy 7 Energy (1 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		1 votes (100%)

Ecotricity (21 votes)

Great		13 votes (62%)
OK		3 votes (14%)
Poor		5 votes (24%)

E Energy (2 votes)

Great		1 votes (50%)
OK		0 votes (0%)
Poor		1 votes (50%)

EnergySW (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

Engie (28 votes)

Great		25 votes (89%)
OK		2 votes (7%)
Poor		1 votes (4%)

Enstroga (10 votes)

Great		2 votes (20%)
OK		2 votes (20%)
Poor		6 votes (60%)

Entice Energy (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

ESB Energy (9 votes)

Great		6 votes (67%)
OK		3 votes (33%)
Poor		0 votes (0%)

Fairerpower (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

Flow Energy (7 votes)

Great		3 votes (43%)
OK		2 votes (29%)
Poor		2 votes (29%)

Fosse Energy (1 votes)

Great		0 votes (0%)
OK		1 votes (100%)
Poor		0 votes (0%)

Foxglove Energy (5 votes)

Great		2 votes (40%)
OK		0 votes (0%)
Poor		3 votes (60%)

GB Energy Supply (2 votes)

Great		2 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

Gnergy (2 votes)

Great		1 votes (50%)
OK		1 votes (50%)
Poor		0 votes (0%)

Go Effortless Energy (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

Good Energy (12 votes)

Great		8 votes (67%)
OK		3 votes (25%)
Poor		1 votes (8%)

Goto Energy (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

Great North Energy (1 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		1 votes (100%)

Green (58 votes)

Great		57 votes (98%)
OK		1 votes (2%)
Poor		0 votes (0%)

Green Energy (20 votes)

Great		13 votes (65%)
OK		3 votes (15%)
Poor		4 votes (20%)

Green Network Energy (125 votes)

Great		68 votes (54%)
OK		26 votes (21%)
Poor		31 votes (25%)

Green Star Energy (16 votes)

Great		3 votes (19%)
OK		1 votes (6%)
Poor		12 votes (75%)

Gulf Gas & Power UK (6 votes)

Great		6 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

Igloo Energy (331 votes)

Great		310 votes (94%)
OK		7 votes (2%)
Poor		14 votes (4%)

iSupplyEnergy (15 votes)

Great		8 votes (53%)
OK		2 votes (13%)
Poor		5 votes (33%)

Leccy (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

Lumo (3 votes)

Great		1 votes (33%)
OK		1 votes (33%)
Poor		1 votes (33%)

M&S Energy (3 votes)

Great		3 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

Nabuh Energy (5 votes)

Great		3 votes (60%)
OK		0 votes (0%)
Poor		2 votes (40%)

Octopus Energy (499 votes)

Great		417 votes (84%)
OK		41 votes (8%)
Poor		41 votes (8%)

Orbit Energy (6 votes)

Great		6 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

Outfox the Market (84 votes)

Great		44 votes (52%)
OK		17 votes (20%)
Poor		23 votes (27%)

Ovo Energy (258 votes)

Great		174 votes (67%)
OK		46 votes (18%)
Poor		38 votes (15%)

People's Energy (33 votes)

Great		25 votes (76%)
OK		3 votes (9%)
Poor		5 votes (15%)

Peterborough Energy (1 votes)

Great		1 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

PFP Energy (7 votes)

Great		2 votes (29%)
OK		1 votes (14%)
Poor		4 votes (57%)

Powershop (6 votes)

Great		4 votes (67%)
OK		1 votes (17%)
Poor		1 votes (17%)

Pure Planet (141 votes)

Great		125 votes (89%)
OK		9 votes (6%)
Poor		7 votes (5%)

Qwest Energy (1 votes)

Great		1 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

RAM Energy (2 votes)

Great		2 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

Roar Power (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

Robin Hood Energy (8 votes)

Great		6 votes (75%)
OK		0 votes (0%)
Poor		2 votes (25%)

Scottish Hydro (SSE) (12 votes)

Great		4 votes (33%)
OK		2 votes (17%)
Poor		6 votes (50%)

Sainsbury's Energy (Npower) (1 votes)

Great		1 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

Shell Energy (110 votes)

Great		40 votes (36%)
OK		32 votes (29%)
Poor		38 votes (35%)

Simplicity (3 votes)

Great		2 votes (67%)
OK		0 votes (0%)
Poor		1 votes (33%)

So Energy (108 votes)

Great		95 votes (88%)
OK		12 votes (11%)
Poor		1 votes (1%)

Southend Energy (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

Southern Electric (SSE) (21 votes)

Great		7 votes (33%)
OK		8 votes (38%)
Poor		6 votes (29%)

Spark Energy (16 votes)

Great		3 votes (19%)
OK		3 votes (19%)
Poor		10 votes (63%)

Swalec (SSE) (6 votes)

Great		2 votes (33%)
OK		2 votes (33%)
Poor		2 votes (33%)

Symbio Energy (18 votes)

Great		10 votes (56%)
OK		5 votes (28%)
Poor		3 votes (17%)

Together Energy (45 votes)

Great		0 votes (0%)
OK		1 votes (2%)
Poor		44 votes (98%)

Tonik Energy (112 votes)

Great		89 votes (79%)
OK		13 votes (12%)
Poor		10 votes (9%)

Utilita (21 votes)

Great		3 votes (14%)
OK		4 votes (19%)
Poor		14 votes (67%)

Utility Point (62 votes)

Great		41 votes (66%)
OK		6 votes (10%)
Poor		15 votes (24%)

Utility Warehouse (43 votes)

Great		34 votes (79%)
OK		2 votes (5%)
Poor		7 votes (16%)

White Rose Energy (1 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		1 votes (100%)

Yorkshire Energy (59 votes)

Great		48 votes (81%)
OK		7 votes (12%)
Poor		4 votes (7%)

Your Energy Sussex (2 votes)

Great		0 votes (0%)
OK		1 votes (50%)
Poor		1 votes (50%)

Zebra Power (4 votes)

Great		3 votes (75%)
OK		1 votes (25%)
Poor		0 votes (0%)

Zog Energy (109 votes)

Great		105 votes (96%)
OK		3 votes (3%)
Poor		1 votes (1%)

I don't know who my energy provider is (3 votes)

		3 votes (100%)

           4,314 people have voted.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.