When did you last use your bank branch?

14 October 2019

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Whether it’s down to customer behaviour, cost-cutting or both, banks are closing branches left, right and centre – in fact, 100s of branches have been shutting their doors every year. So this week we wanted to know when you last used your main bank's branch. We last did this poll 18 months ago - so let's see if things have changed. Please select ONE option under the relevant category:

Whether it’s down to customer behaviour, cost-cutting or both, banks are closing branches left, right and centre – in fact, 100s of branches have been shutting their doors every year.

So this week we wanted to know when you last used your main bank's branch. We last did this poll 18 months ago - so let's see if things have changed.

Please select ONE option under the relevant category:

Results

I'm female aged under 25 (86 votes)

Within the last week		17 votes (20%)
Within the last month		13 votes (15%)
Within the last three months		10 votes (12%)
Within the last year		25 votes (29%)
Within the last five years		15 votes (17%)
More than five years ago		4 votes (5%)
My bank doesn't have branches		2 votes (2%)
I don't have a bank account		0 votes (0%)

I'm female aged 25-34 (428 votes)

Within the last week		64 votes (15%)
Within the last month		85 votes (20%)
Within the last three months		69 votes (16%)
Within the last year		105 votes (25%)
Within the last five years		75 votes (18%)
More than five years ago		8 votes (2%)
My bank doesn't have branches		22 votes (5%)
I don't have a bank account		0 votes (0%)

I'm female aged 35-49 (986 votes)

Within the last week		234 votes (24%)
Within the last month		217 votes (22%)
Within the last three months		139 votes (14%)
Within the last year		171 votes (17%)
Within the last five years		144 votes (15%)
More than five years ago		33 votes (3%)
My bank doesn't have branches		48 votes (5%)
I don't have a bank account		0 votes (0%)

I'm female aged 50-64 (1987 votes)

Within the last week		756 votes (38%)
Within the last month		471 votes (24%)
Within the last three months		221 votes (11%)
Within the last year		266 votes (13%)
Within the last five years		143 votes (7%)
More than five years ago		62 votes (3%)
My bank doesn't have branches		64 votes (3%)
I don't have a bank account		4 votes (0%)

I'm female aged 65+ (1737 votes)

Within the last week		834 votes (48%)
Within the last month		372 votes (21%)
Within the last three months		165 votes (9%)
Within the last year		154 votes (9%)
Within the last five years		111 votes (6%)
More than five years ago		55 votes (3%)
My bank doesn't have branches		46 votes (3%)
I don't have a bank account		0 votes (0%)

I'm male aged under 25 (107 votes)

Within the last week		11 votes (10%)
Within the last month		19 votes (18%)
Within the last three months		24 votes (22%)
Within the last year		28 votes (26%)
Within the last five years		14 votes (13%)
More than five years ago		1 votes (1%)
My bank doesn't have branches		10 votes (9%)
I don't have a bank account		0 votes (0%)

I'm male aged 25-34 (424 votes)

Within the last week		37 votes (9%)
Within the last month		57 votes (13%)
Within the last three months		74 votes (17%)
Within the last year		131 votes (31%)
Within the last five years		73 votes (17%)
More than five years ago		17 votes (4%)
My bank doesn't have branches		34 votes (8%)
I don't have a bank account		1 votes (0%)

I'm male aged 35-49 (579 votes)

Within the last week		91 votes (16%)
Within the last month		89 votes (15%)
Within the last three months		63 votes (11%)
Within the last year		134 votes (23%)
Within the last five years		121 votes (21%)
More than five years ago		44 votes (8%)
My bank doesn't have branches		36 votes (6%)
I don't have a bank account		1 votes (0%)

I'm male aged 50-64 (929 votes)

Within the last week		255 votes (27%)
Within the last month		185 votes (20%)
Within the last three months		122 votes (13%)
Within the last year		136 votes (15%)
Within the last five years		123 votes (13%)
More than five years ago		79 votes (9%)
My bank doesn't have branches		28 votes (3%)
I don't have a bank account		1 votes (0%)

I'm male aged 65+ (1498 votes)

Within the last week		573 votes (38%)
Within the last month		283 votes (19%)
Within the last three months		142 votes (9%)
Within the last year		184 votes (12%)
Within the last five years		182 votes (12%)
More than five years ago		87 votes (6%)
My bank doesn't have branches		47 votes (3%)
I don't have a bank account		0 votes (0%)

I'm agender or don't wish to reveal my gender/age (61 votes)

Within the last week		31 votes (51%)
Within the last month		7 votes (11%)
Within the last three months		6 votes (10%)
Within the last year		6 votes (10%)
Within the last five years		4 votes (7%)
More than five years ago		4 votes (7%)
My bank doesn't have branches		3 votes (5%)
I don't have a bank account		0 votes (0%)

                   8,822 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.