Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

Price promises made by broadband providers are misleading customers and costing them up to six and a half times more than adverts imply, new research from Citizens Advice reveals.

22 July 2015

Approximately 1,000 former and existing Npower customers will have debts written off and be given free energy, after the big six energy provider has been found guilty of failing to implement Ombudsman rulings on complaints within the required 28 days.

21 July 2015

EE customers who haven't already requested a code for a 'free' power bar – a portable smartphone charger – will have to wait until August before they can get one. Here's our Q&A on the deal.

17 July 2015

If you have the latest iPhone or Apple Watch you can replace your plastic and make your device go BLEEP to pay at major retailers and on London transport. You can also use Apple Pay, which launched today in the UK, via some apps.

14 July 2015

Individuals and businesses who owe more than £1,000 to HM Revenue and Customs (HMRC) may have their funds raided for the money owed.

10 July 2015

Millions get an income tax cut over the next few years as the Chancellor is to bring forward planned increases to both the personal allowance and the higher rate tax thresholds.

8 July 2015

MoneySavingExpert.com creator Martin Lewis gives his instant reaction on the announcements made in today's Summer Budget.

8 July 2015

Chancellor George Osborne has today said he will scrap university maintenance grants for new English students and replace them with an enlarged maintenance loan, though according to Martin Lewis, the impact is likely to be more psychological than practical for many.

8 July 2015

Millions of households are "paying too much" for energy, a year-long investigation has revealed today. But MoneySavingExpert.com has been saying for years that households could save hundreds by switching.

7 July 2015

About two million existing and former Affinion – often branded Sentinel – customers are set to get a refund for mis-sold card protection after a redress scheme was today given the green light.

3 July 2015

EE's 'free' £20 power bar deal is back on, allowing EE mobile, broadband and tablet customers to get a portable smartphone charger just by texting to get a code (costs 35p) and showing it in store.

30 June 2015

29 June 2015

Plusnet has again been voted the top home phone and broadband provider for customer service, while AOL and EE take the wooden spoon, new research from MoneySavingExpert.com reveals.

26 June 2015

Customers of five unnamed debt management firms may be due redress after a review of the market revealed a string of problems, including an "unacceptably low" standard of advice given by fee-charging debt management firms.

25 June 2015

It's hoped a deal will be reached this week to stop Greece having to leave the euro, but many in the UK are still worried about forthcoming holidays booked to the country.

23 June 2015

EE customers can get a 'free' £20 power bar – a portable smartphone charger – just by texting to get a code (costs 35p) and showing it in-store from Wednesday (24 June).

23 June 2015