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Helen Knapman

Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

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The Competition and Markets Authority (CMA) has opened an investigation over concerns that "a number of large companies and media agencies" may be paying for 'advertorials' and sponsored content in blogs and other online articles without making it clear to consumers.
19 June 2015
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NatWest, RBS, Coutts and Ulster say hundreds of thousands of delayed customer payments, including wages, benefits and other transfers, have now been paid following last week's problems. But if you've been hit with fees as a result, complain and ask for your money back.
17 June 2015
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If you've ever had Affinion (often branded Sentinel) card protection, you have just one week left to vote in favour of a redress scheme.
16 June 2015
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About 167,000 homeowners, including 71,000 pensioners, who are struggling to pay their mortgage will see their mortgage benefit payments fall by a typical £756 a year from next month.
12 June 2015
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Communications regulator Ofcom is forcing broadband providers to let customers walk away from contracts at any point if speeds fall below "acceptable levels".
11 June 2015
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Users of certain Apple devices will soon be able to pay for goods at some UK retailers including Boots and Starbucks and for travel on Transport for London simply by touching their handset or watch to a contactless reader.
9 June 2015
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Co-op Energy was a customer service darling last December, with 63% of its customers rating it great and just 7% rating it poor. But in a staggering turnaround, just six months later over half of its customers (56%) rate its service as poor and just 22% rate it great. 
8 June 2015
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The UK banking regulator has fined Lloyds Banking Group a record £117 million for its failings and 'unacceptable' conduct in handling claims over payment protection insurance (PPI).
5 June 2015
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John Lewis and Carphone Warehouse are among the top names on the high street to haggle with, new research from MoneySavingExpert.com reveals.
5 June 2015
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O2 says it's fixed a 'network equipment' problem which left some users unable to make calls, send texts and access the internet on Monday evening. But if you've lost out financially as a result of the issue, complain and ask for a reimbursement.
26 May 2015
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American Express (Amex) customers who currently have, or have had, its My Essentials and Back on Track policies with additional card protection in the past, will be refunded the premiums paid for the worthless add-on cover. 
20 May 2015
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Update: 18 May, 2.10pm: Mighty Deals says all customers have now had their redemption email. It hasn't however answered our questions about what went wrong over the weekend.
18 May 2015
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Mighty Deals admits it incorrectly told more than 1,600 shoppers they couldn't get a £10 Tesco voucher for £5 after it unsubscribed them from its service, which it says it did in error – just days after angering users over the same voucher offer.
14 May 2015
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Carphone Warehouse has today launched its own mobile phone network called iD, "piggybacking" off Three's network, but are its deals any good?
12 May 2015