Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

Millions of drivers hit by excessive fines from private parking companies could be in line for a refund if a test case in court goes their way.

20 February 2015

Spark Energy is to pay £250,000 to Citizens Advice after an Ofgem investigation found it breached switching rules and complaints handling regulations.

16 February 2015

Have you been hit by a £79 fee for unwittingly using Amazon Prime? We've seen scores of complaints from confused shoppers whose accounts have been debited by Amazon without them knowing why.

16 February 2015

Northern Ireland's main electricity supplier has cut bills by nearly a tenth for all households after falls in wholesale gas prices.

12 February 2015

Some households that received vouchers to redeem cash from the Green Deal Home Improvement Fund (GDHIF) now have longer to use them, the Government has announced today.

9 February 2015

Nationwide customers transferring funds via faster payments yesterday were left angry, worried, and in some cases out of pocket after a problem with the building society's system meant payments weren't being sent.

6 February 2015

Update: 9.30am, 5 February 2015: Tesco Bank has this morning said that all customers can now see their accounts online as normal. But let us know if you're still suffering via the forum link below.

4 February 2015

An additional 70,000 low income and vulnerable households will be able to get a £140 discount on their electricity bill under the Warm Home Discount next winter, the Government has announced.

30 January 2015

The Financial Conduct Authority is to review whether the payment protection insurance complaints process is working and is considering whether changes are needed.

30 January 2015

Waitrose will shortly scrap an offer that allows members of its loyalty card scheme to get a totally free coffee or tea if they sit in its cafes – even if they buy nothing else.

29 January 2015

Ovo Energy has today announced it's cutting gas prices by 10.4%, which is more than double the recent price cuts revealed by the big six energy providers. But households can still save more by switching.

28 January 2015

People who've used unscrupulous claims management companies (CMCs) can now take their complaints to the Legal Ombudsman.

28 January 2015

SSE has today become the fifth of the big six energy providers to announce a gas price cut this year, but the 4.1% drop won't take effect until 30 April.

26 January 2015

Npower has today become the fourth energy provider to announce price cuts this year, but the drop doesn't take effect until 16 February and the 5.1% reduction only applies to gas.

23 January 2015

Banks may have to make it easier to compare and switch cash savings accounts if plans announced by the City regulator today are put in place.

20 January 2015

British Gas has become the second Big Six energy provider to announce price cuts this year, but the drop doesn't take effect until 27 February and the 5% reduction only applies to gas.

19 January 2015