MoneySavingExpert.com homepage
Founder, Martin Lewis · Editor-in-Chief, Marcus Herbert
MoneySavingExpert.com homepage
Search bar closed.
Helen Knapman

Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

creditcardpayment
We're often told to call our credit or debit card providers before setting off on our travels to ensure our plastic isn't stopped abroad. But whether or not you actually need to depends on your provider.
8 July 2014
airportdelay
Many British Airways passengers flying over the past week have been left without luggage following technical problems at Heathrow Airport's Terminal 5.
1 July 2014
dv075050a
ISAs transform into NISAs (New ISAs) today, meaning everyone can now put £15,000 into cash or shares savings without paying tax on it.
1 July 2014
debtsign
MoneySavingExpert.com is asking you to email us copies of any letters you've received from fake lawyers chasing debts – whether for energy firms, banks or payday lenders – after claims it may not just have been Wonga that has used these sneaky tactics.
27 June 2014
paydayloan
Thousands of Wonga customers are due compensation after the payday lender pressured 45,000 customers into repaying loans by sending letters from non-existent law firms chasing debt, and overcharged thousands more following "technical errors".
25 June 2014
20poundnotes
More than £20 million meant to help people struggling with housing costs following benefit reforms wasn't spent by local councils last year, new figures reveal. But if you're affected, it's not too late to apply for help this year.
25 June 2014
airportdelay
Passengers in England and Wales can claim compensation for flight delays and cancellations from more than two years ago, the Court of Appeal has ruled.
19 June 2014
tescobank
Tesco Bank has launched a new current account paying interest and giving Clubcard points when you use its debit card. But is it worth switching to?
10 June 2014
gasbill
Big six energy provider Npower has agreed to some of MoneySavingExpert.com's calls to wipe ex-customers' bills after it came under fire for sending former users huge demands for cash months after they'd left the firm.
5 June 2014
dv075050a
Plans for giant "pooled" pension schemes which could boost people's chances of getting a better retirement income have been unveiled in the Queen's Speech, while a 5p charge for plastic bags will also be introduced in England.
4 June 2014
onlineshopping
Footwear retailer Office is urging its online customers to change their passwords following a security breach, which has seen personal details including names and addresses accessed.
29 May 2014
speedy_santa
A flyer that enticed families into payday loan firm Speedy Cash's shops with the promise of "free photos with Santa" has been branded "socially irresponsible" by the Advertising Standards Authority (ASA)
28 May 2014
gasbill
Big six energy provider Npower is under fire from customers who've received huge bills months, and in some cases over a year, since they left the firm.
27 May 2014
airplaneundercarriage
A case being heard at the Court of Appeal today will clarify whether passengers can claim compensation for flight delays caused by technical faults.
22 May 2014
santanderbranch
Millions of Santander current account customers will face new overdraft charges from 19 August, which will leave some paying more than they do now.
20 May 2014