Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

National insurance is to be simplified for people who are self-employed, Chancellor George Osborne announced in today's Budget.

19 March 2014

19 March 2014

Mobile provider Three is making calls to 0800, 0808 and 0500 numbers free, while it's also cutting the cost of dialling all other 08 numbers. But customers will have to take out a new contract to take advantage.

18 March 2014

NatWest and RBS have axed their credit cards with introductory 0% rates, replacing them with a new deal which charges 6.9% representative APR on transferred balances and spending. But you can get other cards which charge less.

17 March 2014

Major banks have pledged to provide current account data in a standardised format. The Government hopes it will encourage comparison sites that could help consumers check if they're getting the best deal.

17 March 2014

Over four million TalkTalk home phone, broadband and TV customers will be hit with price hikes from 1 May. But customers unhappy about the rise can leave their contract penalty-free.

17 March 2014

700,000 Barclaycard customers with a cashback credit card will be moved to a new deal in May – but it may leave some, particularly those who used to have Egg cards – worse off.

14 March 2014

Plans to give consumers greater access to ways of solving disputes with companies over goods and services have been outlined by the Government.

12 March 2014

12 March 2014

4 March 2014

Payday loan adverts from Wonga, Pounds to Pocket and Peachy.co.uk have been reported to the advertising watchdog by Citizens Advice.

4 March 2014

All the major banks have either replaced or shaken up the bonus schemes that played a big role in past mis-selling scandals – but some are still using high-risk schemes, the banking watchdog says.

4 March 2014

Teachers in England are being encouraged to use cartoon videos and other resources to teach children about the dangers of using loan sharks, along with how to manage their money wisely.

3 March 2014

If you're over 55, live in England or Wales and have yet to make a will, then March is Free Wills Month.

3 March 2014

NatWest, RBS and Ulster Bank are banning introductory bonus rates to get back to basics with simpler products. But MoneySavingExpert.com creator Martin Lewis says the move could result in even lower returns and less certainty for savers.

28 February 2014

Payday lenders will have to make sure their customers can afford their loans and face having misleading ads banned under new rules to crack down on the industry.

28 February 2014