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Helen Knapman

Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

money
More than 200 rogue claims management companies had their licences taken away last year, the Government says.
25 February 2014
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Don't throw financial circulars away thinking they're junk – you could be one of up to seven million people being sent claim forms to get money back from mis-sold Card Protection Plan (CPP) credit card and identity protection policies.
24 February 2014
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If you're a Tesco Clubcard user, you should consider changing your password, after 2,000 customers had their login details published online.
14 February 2014
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Worried about spending a fortune to impress a date? You don't need to be now a MoneySavingExpert.com poll has revealed most people think it's acceptable to use a 2for1 voucher on a first date.
13 February 2014
20poundnotes
Hundreds of thousands of Aviva life insurance and pensions customers could be refunds after "historical errors" left them out of pocket.
12 February 2014
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Consumers are set for stronger rights under the Government's draft Consumer Rights Bill – but the new law could be too difficult to enforce, MoneySavingExpert.com creator Martin Lewis told MPs today.
11 February 2014
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Water bills in England and Wales will go up by 2% on average from 1 April, water companies have announced.
10 February 2014
20poundnotes
Energy firms may have promised to freeze prices after the Government cut green levies – but the cost of fuel will still rise in the long term, energy experts are warning.
6 February 2014
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Callers who've rung BT's 118 500 directory enquiries number since September 2011 could be due a refund after the firm was found guilty of not making prices clear and keeping customers on the line for too long.
5 February 2014
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If you've been affected by today's Tube strike, you won't be able to get a refund for delayed or cancelled journeys.
5 February 2014
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Update: 6 February 2014: The RBS Group has confirmed that any missing interest has now been credited to affected NatWest and RBS customers' Isa accounts.
4 February 2014
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UK hotels and online travel agents will have more freedom to offer discounts on rooms following an Office of Fair Trading (OFT) investigation into deals struck by Expedia and Booking.com .
31 January 2014
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Games firms have been given two months to clean up their act, in an attempt to prevent children racking up huge bills when playing online on phones and tablets.
30 January 2014
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Payday loan firm Speedy Cash has been accused of "preying on children" by MoneySavingExpert.com, after handing out leaflets enticing families into payday loan shops with the promise of "free photos with Santa".
24 January 2014
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O2's eight million pay-monthly customers will be hit by a price rise of 2.7% from March – and if you're one of them, there's little you can do to leave your contract penalty-free as the firm has sneaked around new Ofcom rules.
23 January 2014
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MoneySavingExpert.com is calling for UK customers to be refunded after it's been confirmed US iPad and iPhone users whose kids ran up bills making in-app game purchases will get their money back from Apple.
16 January 2014