Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

Home and garden retailer WorldStores has come under fire from shoppers after their goods failed to show up.

9 January 2014

Prices will fall for millions of Npower customers following new Government measures to curb the cost of energy bills – but any savings will only soften the blow from winter price hikes.

8 January 2014

Millions of Scottish Power and Scottish and Southern Energy (SSE) customers will see their bills fall, after Government moves to cut the cost of energy tariffs – but the savings will just trim both firms' winter price hikes, so the net result is that prices are still up.

6 January 2014

Passengers have been hit by higher rail fares today, with annual season tickets rising by an average of 3.1%.

2 January 2014

A group of MPs has joined MoneySavingExpert.com's calls to ban payday loan adverts from being shown on children's TV.

20 December 2013

Changes to rules on claiming compensation for flight delays are one step closer after the European Union's Transport Committee backed 600 amendments to existing rules on air passenger rights.

19 December 2013

Car insurance premiums are too high and should be cut through a number of "far-reaching reforms", the competition watchdog says.

17 December 2013

If you're calling customer service helplines to complain, you soon won't be faced with costly premium rate numbers under a Government crackdown.

13 December 2013

12 December 2013

Hundreds of thousands of Lloyds Banking Group customers may be in line for redress after it was fined a record £28 million by the Financial Conduct Authority (FCA) over the way it put staff under pressure to sell insurance cover and investments.

11 December 2013

Thick fog covering most of south east England left flights delayed and cancelled this morning, while others have been hit by problems over the past week. If you've been affected, here's a round-up of your rights.

11 December 2013

Married couples will get a tax break from 2015, while low and middle income earners under 65 could pay less from next April, Chancellor George Osborne said in today's Autumn Statement.

5 December 2013

Millions of people could have to wait longer to collect their state pension, Chancellor George Osborne announced in the Autumn Statement today.

5 December 2013

Savvy shoppers snapped up a stonking Black Friday bargain after badgering online retailer Very.co.uk to honour a deal where it mistakenly offered nearly £200 off a Samsung tablet.

4 December 2013

NatWest and RBS customers have been left frustrated and unable to use their debit and credit card this following the third IT glitch the banks have suffered in 18 months.

3 December 2013

NatWest, Royal Bank of Scotland and Ulster Bank customers won't be left out of pocket after an IT glitch left some unable to use their debit or credit cards on the busiest online shopping day of the year.

3 December 2013