Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

Npower has apologised and promised to pay £1 million to vulnerable households after complaints about poor service rocketed.

3 December 2013

Households are to be spared the full force of recent bill hikes after power firms pledged to pass on savings from a Government shake-up of energy levies.

2 December 2013

George Osborne has announced the Government will cap the costs of controversial payday loans – but full details of how it will work haven't yet been set out.

25 November 2013

Shoppers looking to bag a bargain should head to Ipswich, where Poundland and the 99p Store have been locked in a price war. If you can find bigger discounts in your own local pound shops, we'd like to know about it.

15 November 2013

Co-operative Energy is reducing its price hike from 4.5% to 2.5% in response to expectations the Government will reduce green taxes on energy bills.

13 November 2013

2.4 million EDF customers will be hit with gas and electricity price hikes of 3.9% from 3 January, after it became the fifth of the big six energy firms to announce a rise.

12 November 2013

Update: 13 November 2013: We've updated this news story after Blockbuster announced this week that all stores will close by Monday.

11 November 2013

Footwear retailer Barratts has gone into administration for the third time in five years, it's been announced today.

11 November 2013

Energy, mobile phone, credit card and current account providers may be forced to give customers the information they hold on them in future, so consumers can use the details to make better decisions about cutting costs and managing money.

7 November 2013

MoneySavingExpert.com creator Martin Lewis has criticised payday lenders in a meeting with MPs, saying: "I think we'd all be a lot better off without them."

5 November 2013

Switching energy supplier shouldn't take five weeks, the Government said today as it pressed providers for 24-hour switching.

31 October 2013

Update: 13 November 2013: We've updated this news story after Blockbuster announced this week that all stores will close by Monday.

29 October 2013

Supermarket Asda has sparked a petrol price war by announcing unleaded and diesel price cuts.

29 October 2013

MPs have called on the Government and other organisations to do more to make sure vulnerable young people outside mainstream schooling receive financial education.

29 October 2013

You'll soon be able to cancel mobile, landline, and broadband contracts without penalty if your provider hikes prices mid-contract and didn't forewarn you before getting the deal, after regulator Ofcom clarified its rules.

23 October 2013

Nearly 90,000 people have switched in the first month since the launch of the new current account switching service. But how has the scheme fared? MoneySavingExpert.com put it to the test.

22 October 2013