Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

20 August 2013

Police have charged seven people in connection with the collapse of currency firm Crown Currency Exchange.

19 August 2013

The Government is increasing the time limit for returning goods bought online or by phone from seven days to 14 days. MoneySavingExpert.com explains what this means for you.

16 August 2013

In the first summer of flights since hard new EU rules on delay compensation were announced, MoneySavingExpert.com can reveal huge differences between airlines' approaches to paying flight delay compensation.

16 August 2013

Consumers bullied or misled into buying goods and services are to be given new rights to get their money back, under proposals revealed by the Government today.

6 August 2013

More passengers could be able to successfully claim compensation for flight delays, after new guidelines were issued by European regulators.

26 July 2013

New European proposals aimed at cutting the cost of using debit and credit cards have been announced, but it's too early to say whether shoppers will benefit or lose out from the move.

24 July 2013

Tesco is revamping its loyalty points scheme, meaning Clubcard customers will be able to double-up their points in certain departments all year round.

23 July 2013

Payday loan firm QuickQuid has admitted it got hold of non-customer details from third parties, following last week's huge blunder when it emailed many consumers with incorrect demands for cash.

19 July 2013

Angry T-Mobile customers hit by price hikes have proved it's worth fighting for your rights, as some have been able to leave their contracts penalty-free after an independent arbitrator backed their complaints.

18 July 2013

Santander will axe its packaged accounts from October, affecting hundreds of thousands of customers.

17 July 2013

Complaints about packaged accounts are rising, and the majority are being upheld in favour of consumers, the Financial Ombudsman Service says.

16 July 2013

Payday loan firm QuickQuid has left consumers worried after a huge gaffe which saw it wrongly email people demanding cash, including those who aren't even customers. Our message is not to be concerned — just ignore the offending email.

11 July 2013

120 million travellers could have improved consumer rights when booking holidays in future, under European Commission proposals to extend package holiday protection.

10 July 2013

Colgate is giving away 7,000 free £170 electric toothbrushes, following a fiasco at London's Waterloo station yesterday which saw it forced to take down a stand after it was swamped with bargain-hunters.

10 July 2013

British Gas is to replace numerous standing charges with just one per fuel, but there's still a long way to go towards simplifying energy bills.

9 July 2013