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Helen Knapman

Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

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E.on has agreed to pay £2.5 million to help some of its most vulnerable customers and been fined £500,000 after it inaccurately reported how many free light bulbs it gave out as part an energy efficiency scheme.
9 July 2013
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The Financial Conduct Authority (FCA) won't take action against the Bank of Ireland for hiking base rate tracker mortgage rates, it has been revealed today.
8 July 2013
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Prime Minister David Cameron has today confirmed financial education will form part of the final draft of the national curriculum in England, to be implemented from September 2014.
8 July 2013
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Many homebuyers in Scotland could benefit from lower stamp duty rates within two years, after a bill passed last week enabling the country to set its own rates for the first time.
4 July 2013
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A new mobile phone company will come onto the block later this summer, as Sainsbury's has announced plans to launch its own network.
1 July 2013
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MoneySavingExpert.com has called for tougher action to protect people from unscrupulous payday lenders at a crunch Government-led summit today. Meanwhile, payday loan companies could be banned from advertising, the new financial regulator also warned.
1 July 2013
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People living in hot countries will no longer be able to claim winter fuel payments from autumn 2015, chancellor George Osborne has announced in the Government's Spending Review.
26 June 2013
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Councils in England will be given a budget to freeze their council tax for the next two years, Chancellor George Osborne announced today in his Spending Review.
26 June 2013
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Big six energy supplier EDF is backing calls to introduce a single unit price for gas and electricity – but it won't bring in the measure on its own.
15 June 2013
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Sky TV customers should brace themselves for price hikes, after its website announced prices "may rise by up to 10%" on 1 September.
13 June 2013
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About 130,000 Npower customers will be hit with gas and electricity price hikes next month.
13 June 2013
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Consumers are to get stronger rights to refunds, repairs or replacements when buying goods and services under the Government's draft Consumer Rights Bill, which was published today.
12 June 2013
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Tesco Clubcard holders are still reporting stolen vouchers as police investigations into a recent security breach continue.
7 June 2013
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The European Commission has today launched legal proceedings against the Spanish authorities, over concerns many hospitals are unlawfully refusing the European Health Insurance Card (EHIC).
30 May 2013
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Households should brace themselves for energy price hikes, not just over the coming year, but over the next five years too, with one energy expert predicting bills could double.
28 May 2013
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Around 1,200 Bank of Ireland mortgage customers with a base rate tracker will escape controversial rate hikes, it has been announced today.
21 May 2013