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Helen Knapman

Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

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Over half a million O2 and BE broadband (part of O2) and home phone customers officially became Sky customers on 1 May, so MoneySavingExpert.com breaks down what this really means for you.
21 May 2013
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Silent and abandoned phone calls about payment protection insurance (PPI) are being investigated by telecoms watchdog Ofcom, which says consumers who get unwanted calls are getting around two each week.
17 May 2013
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The Duchess of Cornwall has praised credit unions after one London-based co-operative announced it will keep offering "affordable" payday loans following a pilot scheme.
15 May 2013
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Parents may be able to move cash from a Child Trust Fund (CTF) into a junior Isa (JISA) in future, as the Government has launched a consultation on the issue.
14 May 2013
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Debenhams, House of Fraser, Topshop and a host of other store card customers will have a new firm running their accounts next year, after SAV Credit bought Santander's store card business.
13 May 2013
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Tesco Clubcard customers can double the value of their vouchers from Monday to spend on items including garden furniture, clothing and glasses.
10 May 2013
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Angry T-Mobile users hit by price hikes are launching a fight to escape their contracts penalty-free, citing a mix-up by the mobile giant. However, regulator Ofcom has put a dampener on the idea.
7 May 2013
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Just over one million Cheshire, Derbyshire and Dunfermline customers are to be moved to Nationwide, after the building society announced plans to scrap the three brands.
3 May 2013
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Thousands of mortgage holders with a Bank of Ireland base rate tracker will see repayments rocket today, but victims have been urged to fight back.
1 May 2013
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Millions of LivingSocial users should change their passwords now after a security breach put customer data at risk. If you use the same or a similar password on other websites, you should change these too.
29 April 2013
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Motorists will get a boost this weekend as Asda, Morrisons, Sainsbury's and Tesco will cut both unleaded and diesel prices by up to 2p a litre from tomorrow.
19 April 2013
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New Nationwide banking customers who've been abroad in the past month should check their statements now to make sure they haven't been charged a non-sterling fee for purchases made in the UK.
17 April 2013