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Helen Knapman

Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

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Tesco grocery customers will automatically get the price difference if their shop would have been cheaper at Asda, Morrisons or Sainsbury's. But how does it compare against rival schemes?
11 March 2013
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Nearly a million gym members will have improved rights to cancel their contracts, after three major firms were forcefully persuaded to clean up their act by the regulator.
8 March 2013
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£439 million was paid out to victims of payment protection insurance (PPI) mis-selling in January, the Financial Services Authority (FSA) has revealed.
8 March 2013
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Holidaymakers needing medical treatment in crisis-hit Spain and Greece should beware of having their European Health Insurance Card (EHIC) unlawfully refused.
5 March 2013
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13,500 customers with a Bank of Ireland base rate tracker mortgage should brace themselves as rates will soar from 1 May, even though the base rate hasn't changed for four years. If hit, you can escape penalty-free.
28 February 2013
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MoneySavingExpert.com is declaring war on mobile and tablet games that tempt kids to splash out huge sums of their parents' cash. Today, we expose the My Little Pony mobile and tablet game, which encourages kids to spend £70 on 'virtual gems', yet its makers call it "great value".
28 February 2013
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The number of calls from people with payday loan problems to the National Debtline charity increased by 94% last year, new figures show.
27 February 2013
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Nationwide customers should watch out for spam messages, after email addresses were revealed in a monthly newsletter sent by the building society to some of its members.
25 February 2013
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Unscrupulous credit firms can now have their licences taken away immediately under new powers given to the Office of Fair Trading (OFT).
22 February 2013
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The majority of motorists who challenge parking tickets issued by private firms are winning their cases under a new appeals service.
21 February 2013
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Paying water bills on time could help you get a credit card, loan or mortgage, but missing payments may have a disastrous effect.
18 February 2013
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Tesco has called in police to investigate a possible breach of data after MoneySavingExpert.com revealed a spate of stolen Clubcard vouchers from online accounts. We are urging ALL 16 million users of the supermarket giant's loyalty scheme to check their accounts now.
18 February 2013
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MoneySavingExpert.com is today warning O2 mobile users to beware making calls to financial service firms, or revealing any other private details, as you could be overheard due to a crossed lines glitch.
13 February 2013
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60,000 savers face higher charges after a child trust fund (CTF) manager announced a new annual fee.
11 February 2013
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The Post Office has delayed some savings rate cuts , after we revealed it failed to tell customers until after they were implemented.
8 February 2013