Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

Many children have been left disappointed after letters from Santa failed to turn up in time for Christmas.

4 January 2013

Hundreds of thousands of consumers are in line for a refund of cash which they left in RBS, NatWest, Tesco and HSBC ATMs.

24 December 2012

Households that switched to a cheap, fixed energy tariff before the big six suppliers hiked prices this winter will have saved serious cash, research shows.

19 December 2012

Orange and TalkTalk have been shamed as the most complained-about telecoms providers.

18 December 2012

Freezing fog has played havoc with air travel this morning, but if your flight has been cancelled, you're still entitled to a refund or an alternative trip, plus possible compensation.

12 December 2012

Traders may be misleading consumers by not making it clear they have signed up to regular card payments, or that these can be cancelled, the Office of Fair Trading says.

12 December 2012

O2's seven million pay monthly mobile phone customers will be hit by price hikes from next year, the provider announced today.

11 December 2012

Asos customers were left enraged after a code giving up to 40% off was pulled early, though the fashion firm is giving let-down buyers a new deal in return.

11 December 2012

The Government dealt a huge blow to benefit recipients by revealing in this week's Autumn Statement many handouts will not rise by the same pace as the cost of living.

7 December 2012

Banks are still pressurising staff into pushing products which may be unsuitable, despite major mis-selling scandals, Which? claimed today.

7 December 2012

Consumers who received recorded phone messages from Npower could get compensation after the regulator found the energy giant guilty of breaching rules.

6 December 2012

Motorists will get some respite from rising fuel prices, after the Chancellor cancelled January's fuel duty increase.

5 December 2012

Savers can put a little more money into cash Isas from next April, Chancellor George Osborne said today.

5 December 2012

The new financial services regulator will have powers to cap the cost of payday loans, but not until 2014, the Government has confirmed.

5 December 2012

Frustrated flyers are now getting hundreds of pounds in compensation for delays, just weeks after the floodgates opened for claims from airlines.

4 December 2012

Eight of the UK's biggest supermarket chains have agreed to fairer pricing policies, including not inflating prices to make a later discount look attractive. However, Asda is stalling.

30 November 2012