Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

A cap should be placed on the amount of interest credit card users in debt should have to pay, an MP has argued in the House of Commons.

28 November 2012

Lloyds Banking Group is writing to millions of customers this week to explain how their banking arrangements will change as it prepares to sell over 600 branches to the Co-op.

28 November 2012

Most people aged 60 or over can get help towards their energy costs, which can be a vital lifeline for many as winter draws nearer and heating costs rise.

27 November 2012

Nationwide has launched a current account paying interest, but it can be beaten by a host of other deals.

27 November 2012

Consumers could have better protection from rogue payday loan firms, if a revised code of practice which comes into force today actually works.

26 November 2012

Millions are being walloped by energy price hikes this winter, but it's not just the big headline-making firms upping bills. Hundreds of thousands of households are also being hit by smaller companies increasing costs as well.

23 November 2012

Controversial payday loan firm Wonga has written to customers implying taking out one of its loans can "do wonders" for your credit rating.

22 November 2012

MPs who broke a pledge not to raise tuition fees shouldn't stand for re-election, according to a poll of parents published today.

21 November 2012

Energy Secretary Ed Davey will flesh out proposals today to ensure all households are on the cheapest gas and electricity tariffs available.

20 November 2012

Millions of households are to be moved to better energy deals, with suppliers limited to four tariffs per fuel, under proposals published by the Government today.

20 November 2012

Huge numbers of consumers mis-sold card protection and ID fraud products are due their money back, after a firm was ordered to pay redress. Some will be owed hundreds of pounds.

15 November 2012

Millions of Virgin Media customers will be hit by line rental, broadband and TV price rises next year.

15 November 2012

Claims management companies (CMCs) should be banned from cold calling says charity Citizens Advice, after research revealed 90% of consumers have been pestered by calls, emails or texts by them.

14 November 2012

Regulators are today investigating claims energy companies are manipulating wholesale gas prices.

13 November 2012

Thousands of Comet customers have been left worried where they stand after the store went into administration, but many consumers have a legal right to get their money back if they've lost out.

13 November 2012

Debt charity the Consumer Credit Counselling Service (CCCS) has changed its name to StepChange Debt Charity.

12 November 2012