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Helen Knapman

Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

christmas_bells
Co-op has attempted to safeguard its Christmas savings scheme to prevent another Farepak-type crisis in the unlikely event it went bust.
9 November 2012
houses
The number of homeowners losing their property because they're unable to pay their mortgages has fallen to its lowest level since the credit crunch began, new data from the Council of Mortgage Lenders (CML) shows.
8 November 2012
money
Banks should set minimum standards for basic bank accounts, which are used by one in five customers in the UK, a new report from Consumer Focus says.
2 November 2012
dv075050a
A huge £602.2 million was paid out to victims of payment protection insurance (PPI) mis-selling in August, according to latest industry figures.
24 October 2012
houses
Homebuyers with smaller deposits should be benefiting from a Government scheme to cut borrowing costs, insists a consumer lobby group.
23 October 2012
cars_in_a_row
Car insurance prices fell over the last three months, while home insurance premiums rose, research by the AA has found.
23 October 2012
airportdelay
The doors for mass compensation for long flight delays have been flung wide open today for huge numbers of passengers, following a landmark ruling.
23 October 2012
tax_scrabble_board
Self assessment taxpayers who want to return their form by post only have a few days to avoid a £100 fine.
22 October 2012
tesco
Mortgage rates are continuing to fall, with the joint lowest-ever fixed rate home loan on record launched today.
19 October 2012
mobile_angry
Phone and broadband firms could be banned from raising prices before a users' contract is up.
18 October 2012
davidcameronnonaction
Prime Minister David Cameron has been urged to sort out the energy market, as suppliers pile misery on households with winter price hikes.
17 October 2012
money
Consumers have been told the new financial regulator will work faster than its predecessor to stop mis-selling and protect customers.
16 October 2012
keyboard
Consumers looking for official government information on tax, motoring, consumer rights and more will have to remember a new website from Wednesday.
15 October 2012
stock_market_rise
Npower has become the latest major energy supplier to announce price hikes, in yet more bad news for millions of customers.
12 October 2012
handluggage
Charges for taking hand luggage on flights could become more widespread if a recently-adopted policy catches on, adding to the array of fees imposed by airlines.
12 October 2012