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Helen Knapman

Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

radiator
The UK's largest supplier of heating oil has been forced to make sure its prices do not increase between when a customer places an order and the oil being delivered, after action from the Office of Fair Trading (OFT).
27 July 2012
dv075050a
The nation's dire economic plight doesn't mean you can't get on top of your finances. One MoneySaver today tells the story of how he got rid of £35,000 of debt in less than four years , giving hope to others they too can tackle debt head on.
26 July 2012
cars_in_a_row
Car insurance prices were up again over the past three months, while the cost of both buildings and contents insurance fell during the same period, says the AA's latest British Insurance Premium Index.
25 July 2012
christmas_bells
Cash in Christmas savings schemes still isn't safe if the club goes bust, despite a trade association outlining more protection.
24 July 2012
olympicstadium1
If you're heading to the Olympics or Paralympics and want to pay by card, you'll be forced to use a Visa.
24 July 2012
santanderbranch
230,000 Santander business customers with free current accounts will soon be hit with a monthly charge, despite the fact some customers were sold the account as being 'free forever'.
20 July 2012
20poundnotes
A record £730.5 million was paid out to victims of payment protection insurance (PPI) mis-selling by lenders in May, the Financial Services Authority (FSA) announced today.
20 July 2012
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Second class stamp prices for for large letters and small parcels will be capped by postal regulator Ofcom, it announced today.
20 July 2012
cars_in_a_row
Car park giant NCP is hitting Londoners with huge price rises to coincide with the Olympics.
20 July 2012
news-thumbnial
Former cabinet minister John Denham is calling for all supermarkets to make prices available online so consumers can make accurate comparisons and monitor price changes and offers.
19 July 2012
knock_knock
The Office of Fair Trading (OFT) has today launched its annual doorstep selling campaign, which aims to help elderly or vulnerable consumers know their rights.
19 July 2012
o2_logo
O2 is offering compensation to all its customers after last week's network failure, even if they were not directly hit, the mobile giant announced today.
18 July 2012
gasstove
Scottish Power has launched the cheapest energy tariff on the market – which could spark a price war between suppliers.
17 July 2012
salesigns_for_shopping
Gumtree's Daily Deals section has closed, but users with deals vouchers can still redeem them.
17 July 2012
money
The Government has today announced plans to make it easier for people to take their work pension with them from job to job.
17 July 2012
mobile_angry
Consumer group Which? has today launched a new campaign calling for an end to price increases on 'fixed' mobile phone contracts.
16 July 2012