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Helen Knapman

Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

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Co-operative Energy will supply gas and electricity for the first 30,000 households to sign up to 'The Big Switch', the nationwide collective campaign from consumer group Which?.
11 May 2012
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MoneySavingExpert.com's new TicketySplit app, which enables users to see if they can get cheaper rail fares by splitting their journey into different tickets, has hit the top 10 in Apple's App Store chart for free downloads in its first week.
10 May 2012
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HSBC has set aside an extra £290 million to pay for payment protection insurance (PPI) claims.
9 May 2012
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Consumers have been warned the cost of new energy deals is creeping up, after Scottish Power became the second provider in a month to replace its online tariff with a more expensive offer.
8 May 2012
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RBS has set aside an additional £125 million to cover payment protection insurance (PPI) claims, as the realisation of the true scale of the mis-selling scandal grows by the day.
4 May 2012
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Scottish and Southern Energy (SSE) has been fined £1.25 million for mis-selling during door-to-door sales.
4 May 2012
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Some bank staff are giving consumers the wrong information about cancelling regular card payments, research reveals today.
2 May 2012
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Taxpayer-backed Lloyds Banking Group has taken an additional £375 million hit to cover payment protection insurance (PPI) claims, it revealed today.
1 May 2012
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Watchdog Ofcom has today proposed a limited cap on the prices Royal Mail can charge for second class large letters and small parcels.
27 April 2012
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Mobile giant O2 has become the latest company to launch an app allowing users to make and receive payments using just a phone number.
26 April 2012
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Car insurance prices continued to rise over the last year, but hikes were tempered by a fall over the past three months, according to the AA's latest British Insurance Premium Index.
25 April 2012
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The lawyers' watchdog says it wants will writing firms in England and Wales to be regulated to give greater protection to consumers.
24 April 2012
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One in four consumers doesn't know claims management companies take a huge cut of payment protection insurance (PPI) claims, new figures reveal today.
23 April 2012
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Budget airline Monarch has raised credit card surcharges for the majority of customers, despite forthcoming new rules designed to stop firms profiteering from such fees.
21 April 2012
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Ryanair customers on flights leaving Spain this summer could be forced to pay extra to travel, even if they've already bought tickets.
20 April 2012