Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

Scottish and Southern Energy's (SSE) appeal against its mis-selling conviction has today been rejected in court.

16 March 2012

Thousands of credit card customers face interest rate hikes, but you can reject them to escape the potentially crippling higher payments.

13 March 2012

Shoppers with gift cards and reward points for gaming retailers Game and Gamestation should consider using them as soon as possible, after their owner admitted it is in financial trouble.

12 March 2012

The base rate has today been held at its 0.5% historic low once again, the Bank of England has announced.

8 March 2012

MPs have backed increases in the price of stamps despite expressing concerns about the impact on vulnerable consumers and small firms.

5 March 2012

Banking giant Santander is ditching the £100 sign-up bonus and 0% overdraft on its market-leading current account, replacing it with a new deal offering cashback.

3 March 2012

Making and receiving mobile phone calls across the European Union could become cheaper from July — but MEPs have rejected proposals to begin making the cost the same as domestic calls from this year.

1 March 2012

Banks and financial firms are wrongly rejecting payment protection insurance (PPI) complaints, despite them putting billions of pounds aside aside to pay consumers.

28 February 2012

Students hoping to use Tesco Clubcard points to fund study at The Open University should consider applying soon as the scheme is set to end this July.

28 February 2012

Fans who thought they were buying concert and sporting tickets from other fans via exchange website Viagogo may have paid over the odds, it's been claimed, after allegations the site is allocated thousands of tickets by promoters, which are then sold above face value.

24 February 2012

Santander has once again been voted the worst bank account provider for customer service, while First Direct has retained its position as top dog in a poll of MoneySavingExpert.com users.

22 February 2012

Vulnerable people in England and Wales could get better protection from bailiffs after the Government revealed plans to change the way they are regulated. However, critics say the measures don't go far enough and could even cost debtors more.

17 February 2012

Landline users could be able to ring mobiles for less following a ruling to cut the fees mobile operators charge other phone firms for connecting calls to their networks.

16 February 2012

A "revolutionary" app enabling people to send and receive money just by using mobile phone numbers has been made available to UK consumers.

16 February 2012

Pet owners have been left worrying about their animals' future after Lloyds TSB stopped renewing pet insurance policies this month.

10 February 2012

Interest-only mortgages could become harder to get, say brokers, after Santander raised the minimum deposit required to take out the loans.

9 February 2012