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Helen Knapman

Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

20poundnotes
New payment protection insurance (PPI) rules have come into force, which aim to give consumers more information about what they're being sold.
4 October 2011
mobilephone_womanonit
The Government has announced it is to improve mobile phone coverage in the UK.
3 October 2011
houses_row
The Government has announced plans to continue a council tax freeze in England at today's Conservative party conference.
3 October 2011
5pound_note
Hundreds of thousands of students are starting or returning to university at present and those who had summer jobs should check now if they're owed overpaid tax.
30 September 2011
gasstove
The cheapest fixed energy tariff has today been pulled by EDF.
30 September 2011
20poundnotes
Derbyshire Building Society has today upped the rate on its online easy-access savings account making it the top deal for almost two years.
28 September 2011
oldercouple
Consumers could soon stand more chance of getting a better deal when turning their pension into a regular cash stream.
27 September 2011
mobilephone_womanonit
Millions of Vodafone pay monthly customers will face price rises from next month, though a few can use a loophole to escape the hikes.
27 September 2011
landline_phone
TalkTalk once again tops the tables as the most complained about landline and broadband provider, the telecoms regulator reveals.
23 September 2011
mobileinternet
Millions of Orange and T-Mobile customers could be left with snail-like internet speeds on their handset because their network has failed to update its systems.
22 September 2011
euros
A combination of complex charges and poor or misleading information means consumers are paying too much when buying foreign money or using cards overseas, a lobby group says.
21 September 2011
supermarket
New government guidelines on food labels have been released today in a bid to help shoppers save money by not throwing perfectly good food away.
15 September 2011
electricitypilons
EDF Energy is hiking its gas and electricity prices, it has been announced today, making it the last of the big six providers to do so.
15 September 2011
gasstove
Eon and Scottish Power are swimming against the tide by continuing doorstep energy sales, despite rivals suspending the controversial practice.
14 September 2011
laptop_alone
Unfair contracts that tie millions of landline and broadband customers into new deals on expiry, unless they opt out, will be banned.
13 September 2011
texting_mobiles
It can cost more to send a text to someone a few metres away in the UK than over hundreds of miles when in Europe.
12 September 2011